Save a Users Email Address When Interacting With a Bot

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Posted on by Ian1964

Hello,

First time posting, not sure where to post.....

I am currently trying to capture a users email when they interact with the bot and save this somewhere like the ConversationTranscript entity. I then pull this CDS data into a sharepoint list using a flow for further manipulation. The email (amongst other things) is going to be used to verify a customer before providing info and also to facilitate an email of the content being sent to the customer following their interaction.

I have created a new field in the ConversationalTranscript entity, updated my authoring canvas to request the email from the user and set the variable. How do I get the email address a user adds in the bot conversation to save into the CDS entity?

Thanks for any help.....

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CU22081450-0 Most Valuable Professional on at

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Hi @Ian1964 ,

Unfortunately, you cannot do it yet.

Because the conversation will be saved into the ConversationTranscript entity after 6hrs of the real conversation, it's not in real-time.

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Ian1964 6 on at

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Thanks.

Is there no way of adjusting the data that is saved when the transcript is saved then? I did find the solution but it is 'managed' and doesnt allow any changes. I don't mind if it is 6 hours but I guess at best I could extract the email address from the content somehow.

Does this mean there is no way to save any custom data gathered from a chat only the content?

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CU22081450-0 Most Valuable Professional on at

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Hi @Ian1964 ,

You can see a similar topic here: https://powerusers.microsoft.com/t5/Publish-Channel-Management/Is-it-possible-to-reconnect-the-user-to-a-conversation-with-a/m-p/564087

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Ian1964 6 on at

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Ok thanks it looks mighty complicated as per usual with these easy in principle things.

Ill give it a whirl and let you know if it works.

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