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Only a part of users can Access bot in Teams--even choose " everyone in organization" can use it

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Posted on 7 Jun 2024 01:23:45 by CarryZ

when I published the bot to teams, user can use the "copy link", only 1 or 2 out of 100 people couldn't use the Bot in Teams . However, a few days later, the number of people who could not use it increased daily. After a few weeks, only 1 or 2 people will be able to use it, What could be the possible cause of this problem and how to resolve it? Thanks.

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Joseph_Fadero 666 Super User 2025 Season 1 on 11 Aug 2024 at 18:33:02

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Only a part of users can Access bot in Teams--even choose " everyone in organization" can use it

Hi Carryz,

Good day,

On MS-Learn Link: https://learn.microsoft.com/en-us/microsoft-copilot-studio/publication-add-bot-to-microsoft-teams

it provides some useful information about your question

Only shared users can find and install the copilot in the Copilot extensions section of the Teams app store. The copilot does not show for everyone in the organization even if it is configured to allow everyone to use the copilot. To show the copilot to the organization, submit the copilot for an admin's approval to show it in the Built for your org section of the Teams app store.

A copilot can only appear in the Copilot extensions section of the Teams app store if the total number of shared users doesn't exceed the limits imposed by the Teams app store discovery policy for your tenant. To make your copilot available to a larger number of users, partner with your admin to show the copilot to the organization.

Kindly feel free to like my response and mark as a solution if it aids you resolve your issue