SystemError in Power Virtual Agents: Error Code and Provided Context

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Posted on by DiegoMartinez

¡Hola a todos!

Soy Diego, soy de Colombia.

Estuve trabajando con Power Virtual Agents recientemente y encontré un error que estoy tratando de resolver.

Cuando ejecuto mi bot, recibo el siguiente mensaje de error:

Error: SystemError Id. de conversación: 45220fea-46b5-4d44-ad8b-b9c5c57a93cf Hora (UTC): 24/5/2023 10:22:50 p. m.

Revisé la documentación oficial de Power Virtual Agents, pero no pude encontrar información específica sobre este error. También verifiqué la lógica de mi conversación y no pude identificar dónde podría estar el problema.

Me gustaría saber si alguien ha experimentado este error antes y si hay alguna solución conocida. Cualquier sugerencia o consejo que pueda ofrecer para ayudar a resolver este problema sería muy apreciado.

Además, si necesita más detalles sobre mi configuración, flujo de conversación o cualquier otro aspecto relevante, estaré encantado de proporcionarlos.

¡Gracias de antemano por su ayuda y apoyo!

Atentamente,

Diego Martínez.

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IiroT 9 on at

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Hi,
I believe this is the same error we are getting when we try to build the bot in Finnish. When we insert a question node with set options, the choice should be stored in a variable. This produces the mentioned error when testing the bot. When the bot is created in English this works as intended, but using English is not an option for our customer.

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HenryJammes Microsoft Employee on at

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Hi @IiroT I tried creating a Finnish bot but can't repro your issue.
Do you have detailed repro steps?

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IiroT 9 on at

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I saw a similar question here.
I created a test bot for demo, pics attached. When using a multiple choice node, it produces a system error when the user clicks the desired option.

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Robulane Microsoft Employee on at

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Thank you for this report. Our engineering team will start investigation.

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DiegoMartinez 8 on at

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Saludos,
Exactamente, cuando hago la misma configuración en inglés me funciona perfectamente.
Incluso con las de prueba tampoco funcionan en español.

Muchas gracias por sus respuestas!

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Robulane Microsoft Employee on at

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Hi,

Please try to test the bot again. The issue should be solved now.

Thanks,
Roman

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IiroT 9 on at

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This works now, thanks for the support.

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DiegoMartinez 8 on at

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El primero error se solucionó y funciona perfecto. Ahora tengo que cuando voy a publicar el bot me aparece este error. Pero en los temas no me aparece ningún error y cuando hago la prueba de bot funciona correctamente.

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Derrick2 32 on at

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I think I'm having a similar issue, none of my topics show errors but I am unable to interact with the bot. Are there any built-in tools for debugging? Been getting this fairly vague error message for over a week.

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Robulane Microsoft Employee on at

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Thanks for letting us know. These are the steps you can do to fix it immediately

Go to https://make.powerapps.com
On the Right Top corner select the environment where the bot is
Click on “Settings” and then click on “Advanced settings”

Click on “Advanced Find” on top right of the screen

Select “Chatbots” in “Look for” field
Click on “Results”

Click on the bot you want to fix
In the “SynchronizationStatus” field, add “currentSynchronizationState” field in the object
{" contentVersion":2,"currentSynchronizationState":{"provisioningStatus":"Provisioned"}, other props}
Save by pressing Ctrl + S

FYI, We are working to fix this issue. If you do nothing, you will also get your bot working in the coming days.

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