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I understand there is a multichoice option, but is it possible to simple ask for text from a user? I'd like to ask for some specific information before routing a conversation to an agent.
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Hi Leroy,
not sure if this is what you're looking for but instead of giving the user multiple choice options you can also select "User's entire response" within a question node and store that information in a variable to process it any further.
You can have the agent escalation topic optional route to a follow-up question dialog before it allows the escalation. The escalation topic can check for the response variables and block/impede escalation if they have not been answered. This is a dark pattern, however, so you will want to design it carefully to avoid abandonment.
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Michael E. Gernaey
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