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Power Platform Community / Forums / Copilot Studio / Content Filtered Error...
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Content Filtered Error When Invoking One Agent from Another in Copilot Studio

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Posted on by 430 Moderator
We have multiple connected agents configured in Copilot Studio — two Enablement agents and one Researcher agent. Each agent can invoke a common Email Agent to send responses via email. The Email Agent works correctly when invoked from both Enablement agents. However, when the Researcher agent triggers the Email Agent, the process fails with a “Content Filtered” error. The configurations for all three agents are similar. Requesting assistance in identifying the root cause of this issue and resolving the content filtering error specific to the Researcher agent.
 
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  • Michael E. Gernaey Profile Picture
    53,960 Moderator on at
     
    A couple of thoughts as I am about to go to bed
     
    1. Look at the Activities and see what was being passed at the time
    2. In your other agents that work, check out the payload of a message that worked. What I want you to do is grab that payload. I want you to create a topic in your agent that fails. I want you to hard code the values you are going to send to the Email, from the Failing Agent, but in the new Topic.
     
    By using data from the agents that work, we can see if its an agent specific issue, or the content itself.
     
    That is what I would do and should not take you long. 
     
    If in fact it works with that then you have to compare the text you are passing from the failing one to look for words that might seem.. even if unintentionally, dangerous or bad in any way.
     
    I would take one that fails, and use your new Test Topic, and hard code the values of the failed messages. Verify that the new topic also fails.
    Then keep changing the content until the error goes away and you will know what words are causing it.
     
    All of this should not take long to validate.
     
    There have been changing recently that could be doing that also but we have to identify what phrase/words are causing it OR if its the entire agent, so my testing will isolate which it is.
  • sandeep_angara Profile Picture
    430 Moderator on at
     
    I could see activity in "Email Agent" when I test from "Email Agent" and it is successful. But I couldn't see the hand-off activity or transcript from "Agent Email" when I test from Researcher Agent (Connected agent). Because as soon as the Email Agent is invoked from Researcher, it fails with the "Content Filtered" error.
     
     
  • Romain The Low-Code Bearded Bear Profile Picture
    2,562 Super User 2026 Season 1 on at
    Hello sandeep :)
     
    Thanks for the notification, i have no direct answer to help you, i will try to sumarize every things i could suggest to help :) (i asked copilot to help me to rewrite because we had a lot of exchange in private together about this problem and i m not native english speaking, so "disclaimer : the next part as been rewrite by copilot to correct my poor english")
     
    Summary of what i try to help :) ->>

    I’ve seen a very similar issue recently. Microsoft has made major internal changes to the content filtering system used by Copilot Studio (Responsible AI). These modifications were not widely announced, but they started to appear in the past few days. This may explain why multi-agent scenarios suddenly started failing with “ContentFiltered”.

    Microsoft is also updating the multi-agent feature itself. You may have noticed that sometimes the “Add agent” window turns completely white. A temporary workaround for that is to add “preview” at the end of the Copilot Studio URL (for example /?preview=true) and the page usually loads correctly again.

    Here are a few resources and things that helped in my case.

    Official Microsoft reference:

    https://learn.microsoft.com/en-us/troubleshoot/power-platform/copilot-studio/generative-answers/agent-response-filtered-by-responsible-ai

    Be careful with Azure Application Insights as mentioned in the article. It is useful for diagnostics, but it can generate costs very quickly once enabled.

    Community article worth checking:

    https://iiu.dk/2025/09/18/copilot-studio-contentfiltered

    This one gives some background and suggestions on how to handle the “Status Cancelled – ContentFiltered” error between agents.

    From my own experience a few months ago, I had exactly the same behavior. Everything worked fine and suddenly some messages were filtered. The following actions solved it in different cases:

    1. Remove all text from the description and global prompt, then test again. If it starts working, re-add the content line by line until you find which sentence or word triggers the filter. In my case one hidden phrase was enough to block everything.

    2. Recreate the agent with a different default language. I don’t know why, but switching the default language (for example English instead of French) completely removed the filtering. It seems some moderation layers are language-specific.

    3. Change the default moderation configuration of the agent. In one case, simply adjusting the Responsible AI / moderation setting solved the problem. The filtering logic sometimes becomes stricter depending on that setup.



    4.  

    Since Microsoft is currently updating both the Responsible AI filters and the multi-agent orchestration layer, it’s likely that some temporary inconsistencies are appearing (sometimes working, sometimes not). I would suggest testing with a simplified prompt, a different default language, and an adjusted moderation level. If the problem remains, please share the minimal reproducible steps, as it could help the product team identify if this is a regression in the new content filtering mechanism.

     

    Hope this helps some one :) i don't have the "exact answer" but everything here help me sometime when having same problem :)

     
     
  • Michael E. Gernaey Profile Picture
    53,960 Moderator on at
     
    That's good but that is why I want you to test it as if its the other agent. As @Romain The Low-Code Bearded Bear mentioned there have been lots of changes, I just didn't feel like listing everything, my approach provides a simple way to validate what is actually broken, the wording, the agent connections, what thing to narrow down to resolve, versus just tossing out well maybe this is broken.
     
    in the end it will always boil down to a lttle hands in the weeds work, if there is no specific answer. If you tried anything of what I said it should have been clear what was actually broken.

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