PVA not starting automatically on webpage

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Posted on by DamianSu

Please advise me in the topic of automatic start conversation when bot it being deployed on custom website. I did everything correct according to the documentation under this link: https://learn.microsoft.com/en-us/power-virtual-agents/configure-bot-greeting?tabs=web Unfortunately, my chatbot is not starting automatically. It starts when I type something. Should I change a trigger in Greeting topic? Please send some advise in this challenge.

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fernandosilva Super User 2024 Season 1 on at

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Re: PVA not starting automatically on webpage

Hi @Damian2 ,

Have a look if you have this function in your html file:

const store = window.WebChat.createStore({}, ({ dispatch }) => next => action => { if (action.type === "DIRECT_LINE/CONNECT_FULFILLED") { dispatch({ meta: { method: "keyboard", }, payload: { activity: { channelData: { postBack: true, }, name: 'startConversation', type: "event" }, }, type: "DIRECT_LINE/POST_ACTIVITY", }); } return next(action); } );

Applying this code will make the bot starts automatically with the Greeting topic.

Cheers,

Fernando