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How do i save a CSAT score response in a variable (End of Conversation topic)

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Posted on by stan8616

Hi,

When the End of Conversation topic is triggered a csat question is triggered. When a user gives their input, I want to be able to store this into a variable (1,2,3,4 or 5 star rating) and use this variable.

Is there a way I can do this?

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ManikandanS 246 on at

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@stan8616 - I'm not sure whether this is possible at the moment in copilot studio, may be try with YAML code edit. Otherwise, You can go for custom solution using Adaptive cards but with this approach you will loose the default CSAT analytics feature.

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stan8616 13 on at

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Thank you @MAN , I tried editing YAML , but it does not look like it accepts variables
It would have been a good feature to be able to save the CSAT input from user into a variable.

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Arunesh on at

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Its not working with YAML code edit.

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