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Building Copilot Studio Chatbots in Microsoft T...
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Profile pic problem.

Posted on by 131

It happens to you that the image you choose for the bot's profile looks blurry? I am using a 256x256 image that weighs 35kb, it happens to me with all the images that I use.

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  • Pstork1 Profile Picture
    Pstork1 63,085 on at
    Re: Profile pic problem.

    Whether it shows as a square or a hexagon depends on where the icon is being shown.  The reply below this gives the best sizes to use.  The Hexagon shape is used inside the bot.  Elsewhere its a square

  • Archana_Aila Profile Picture
    Archana_Aila 16 on at
    Re: Profile pic problem.

    Hii, 

    I have a problem with the bot icon. Requirement is that the icon should get filled completely in the hexagon as it is shown in your above message. But when I change bot icon, instead of filling the hexagon it is showing as in below  picture

    Screenshot 2022-09-01 163904.png     

    I have tried with different dimensions and size less than 30 kb but there is no change. So I thought to check with the icon which you used here and still there is no change.

    Could you please help me with configuring the issue? Where do I need to make changes so that the icon appear perfectly in the hexagon?

     

     

  • IgnacioV Profile Picture
    IgnacioV 131 on at
    Re: Profile pic problem.

    yes, but you have to do it externally, not from virtual agents

  • Verified answer
    lucasgs1 Profile Picture
    lucasgs1 7 on at
    Re: Profile pic problem.

    @IgnacioV, is there any way to customize those icons differently? I mean, upload one image for the "Outline icon", and another one for the "full color icon"?

  • Verified answer
    IgnacioV Profile Picture
    IgnacioV 131 on at
    Re: Profile pic problem.

    @Pstork1 after many tests I found the appropriate sizes and formats A transparent "outline" icon "taskbar"(32 x 32 pixels) and a full "color" icon (192 x 192 pixels) message card

  • Pstork1 Profile Picture
    Pstork1 63,085 on at
    Re: Profile pic problem.

    This is what it looks like when I use it in PVA as the icon for the bot.

    image.png

  • IgnacioV Profile Picture
    IgnacioV 131 on at
    Re: Profile pic problem.

    the same thing happens with that image.

    Maybe I need to clarify, this happens in virtual agents



    IgnacioV_1-1629464162385.png

     

  • Pstork1 Profile Picture
    Pstork1 63,085 on at
    Re: Profile pic problem.

    This is the one I use.  It doesn't appear blurry to me.

  • IgnacioV Profile Picture
    IgnacioV 131 on at
    Re: Profile pic problem.

    I tried so many different measures and shapes and still couldn't find a solution. Can you add your icons as requested by virtual agents without blurring?

  • Pstork1 Profile Picture
    Pstork1 63,085 on at
    Re: Profile pic problem.

    I suspect they are using the same dimensions as Power Apps.  For Power Apps the recommended size is 245 X 245.  

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