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PVA uploaded as custom app and not displaying on Ipad

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Posted on by Alyson

Hi I hope you can help, I have a created PVA using the Teams platform, the manifest has been downloaded and added to the Teams admin centre as a custom app.

This is then being used on Ipads but the behaviour is not consistent.

When I have the Ipad on portrait I do not see the app pinned along the bottom, the app set up policy has this as pinned, I can choose more then select the app and the chat window will open.

When I select re-order and move the app so I can see it next to calendar I then get a black screen, when opening the app.

When on landscape mode on the Ipad the app will not open at all.

Has anyone come across anything similar?

Thanks

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Building Copilot Studio chatbots in Microsoft Teams

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ErikOlsson Microsoft Employee on at

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Interesting. We have a case where a PVA bot is showing black screen in Teams.
Works everywhere else (iPhone, PC, Web etc.). Is there an issue with PVA in Teams on iPads?

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Alyson 10 on at

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I have been in discussions with Microsoft, and they advised
"PG was able to determine the root cause of the issue. They did some testing and apparently issue is not only for custom apps, it’s for store apps as well."
They advised to try the Teams IOS 4.18.0, this is still not showing for me, I have contacted again and still awaiting a response.

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ErikOlsson Microsoft Employee on at

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Thanks for updating @Alyson! We have created an internal incident as well.
This thread has been attached to improve troubleshooting.

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Alyson 10 on at

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Hi @ErikOlsson are you able to provide the ticket number you have raised with MS that way they can be cross-referenced.
Thanks

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ErikOlsson Microsoft Employee on at

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Good idea @Alyson 💡
Incident number: 341494408
https://portal.microsofticm.com/imp/v3/incidents/details/341494408/home

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john_then 21 on at

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Hi All, I am getting the same issue here, PVA app is showing blank screen on iPad. Is there any update?

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Alyson 10 on at

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Hi @john_then
Since the last update the PVA is now showing, the only issue I have came across is when you select more then reorder then move the app so it is visible in the left rail, this then presents a white screen and the PVA does not respond on the ipad, I then have to close and re-open teams, if I then reorder and move it back down the list the PVA works as expected.

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