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receive whole conversation by mail

Posted on by

Hi, 

I want to get the whole conversation by mail. 

How can I implement this? 

 

Thanks in advance!

  • renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: receive whole conversation by mail

    Hi @Anonymous ,

     

    I made a partial code and posted it here: Solved: Is it possible to reconnect the user to a conversa... - Power Platform Community (microsoft.com)

  • Re: receive whole conversation by mail

    Hi Renato Romão,

     

    I still did not find the solution can you elaborate the solution.

     

    Thank you

  • renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: receive whole conversation by mail

    @Anonymous ,

     

    I understood.

    You can create an action calling the Power Automate, and your workflow read the Common Data Service entity with Conversation transcripts and sent it to the user.

     

    But I created the idea here, please vote: https://powerusers.microsoft.com/t5/Power-Apps-Ideas/Receive-whole-Conversation-by-email/idi-p/514397

     

    ---
    If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.

    Thanks!
    Renato Romão
    https://www.linkedin.com/in/renatoromao/

  • Re: receive whole conversation by mail

    Hi @renatoromao , 

     

    i need another feature.

    Users should chat with my bot and if he can not solve the problem, the bot sould send a mail with all the conversation text to me via mail. 

  • renatoromao Profile Picture
    renatoromao 6,762 on at
    Re: receive whole conversation by mail

    Hi @Anonymous ,

     

    You can read the conversation transcripts, is a new feature: https://powervirtualagents.microsoft.com/en-us/blog/view-export-and-manage-retention-time-of-your-bot-conversation-transcripts/

     

    No has another way instead of this new feature yet.

     

    ---
    If you like this reply, please give kudos. And if this solves your problem, please accept this reply as the solution.

    Thanks!
    Renato Romão
    https://www.linkedin.com/in/renatoromao/

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