Power Platform Community Forum Thread Details

Customer engagement hub: Salesforce - Messaging for In-App and Web (MIAW)

I have seen that Microsoft Copilot has Salesforce Einstein Bot out of the box. Does Microsoft Copilot support Salesforce Messaging for In-App and Web (MIAW) out of the box without the need for custom connectors?

For reference:

Get started: https://developer.salesforce.com/docs/service/messaging-api/guide/get-started.html
API: https://developer.salesforce.com/docs/service/messaging-api/references/miaw-api-reference?meta=Summary

Using Salesforce Einstein Bot would incur additional costs, which we want to avoid.

If Salesforfce MIAW is not currently supported, is it on the road map? If so, in which quarter can we expect it to be available in the Microsoft Copilot Studio: Customer engagement hub?

Categories:

General topics