Power Platform Community Forum Thread Details

Hello team,

I am having an issue uploading knowledge to my agents. The files always get stuck on "in progress" or return an error as below.

This is across multiple agents with different files either uploading from my device or SharePoint individually or as a batch.

Any troubleshooting tips?

Thanks.

Categories:

Copilot Studio skills development

@DB-14050841-0,

This issue is very common while uploading the data to knowledge in Copilot Studio, This happens due to backend processing or indexing stage is failing.

which may caused by file format issues (encoding, size, scanned PDFs), or more commonly, a temporary service issue in the AI ingestion pipeline.

Due to the Dataverse Search or ingestion services were not properly provisioned this might leads to documents stay in Processing / In progress forever Sample Post .

Other Approaches

Upload the same file with a different name
Upload via SharePoint / OneDrive instead of local
To resolve it, test with a simple file, ensure proper formatting (UTF-8 CSV, text-based PDF), and try re-uploading.

Even after renaming the file with simple names and size even if that fails, its more a kind of platform/environment issue. I would suggest you to raise a support ticket with Microsoft-copilot-studio fundamentals-support Team for speed up the resolution and know the fixes in details.