Power Virtual Agent pricing

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Posted on by fernandosilva Super User 2024 Season 1

Hi there,

The company that I work for has Office 365 E3 package and includes the Power Tools.

My question is:

If I build a bot for customer service, do I need to pay extra or it's included in my Office package?

It's not very clear as the tools are available, bot it doesn't show pricing properly.

I know that I can acquire the product solely, but it doesn't explain if I have already in my package.

Any explanation will be appreciated.

Cheers

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CU22081450-0 Most Valuable Professional on at

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Hi @fernandosilva ,

As I explained here, it is included within your Office 365 licenses when you are deploying into the Teams channel and standard connectors.

If you need to deploy anywhere else or use a Premium connector, a PVA premium license will be required.

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fernandosilva Super User 2024 Season 1 on at

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What's a PVA Premium license, pricing and why do I need to pay extra for what I already have?
If I do the connections to an engagement hub which Microsoft is not able to provide any clear example apart of just showing in Dynamics 365, how much do I need to pay extra?

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CU22081450-0 Most Valuable Professional on at

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@fernandosilva ,

1- $1.000 per month (it is not per user, it is per tenant)

Pricing Plans | Microsoft Power Virtual Agents

It is required when you need to use premium actions (Power Automate premium connectors, Deploy in a Custom website, etc)

2- I'm not sure about the hub engagement, but if there is a premium connector within the Power Automate, a PVA premium license is required.

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fernandosilva Super User 2024 Season 1 on at

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Hi @renatoromao ,

If the PVA is already on my package, why do I need to pay an extra $1000 per month for that?
Also, I read once it was $0,003 per message which is not possible to find that info anymore on the site.
It's quite confusing and if I'm paying for a package that has already the tool, why do I need to pay an extra huge amount to use it?

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CU22081450-0 Most Valuable Professional on at

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Hi @fernandosilva ,

The image below explains everything related to the license.

Microsoft 365 subscriptions - FREE (when you have any Office 365 licenses)

Power Virtual Agents subscription - $1.000 per month/tenant (when you need to buy an extra license apart of your Office 365)

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fernandosilva Super User 2024 Season 1 on at

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Hi @renatoromao ,

Thanks for your reply.

I don't get it.

Microsoft makes PVA available in the package, but I can't use it if I don't pay extra $1000 per month?

What kind of deal is that?

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peterswimm Moderator on at

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The Teams pricing, in my mind, is intended for usage within your teams team, and is not really suited for rollout to a large organization or to the public. This is where the premium pricing comes in, and the links above do describe that. We are in the process of evaluating changes to the pricing model, and will be sharing the feedback with our team as part of that evaluation! Thanks again for the feedback.

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fernandosilva Super User 2024 Season 1 on at

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Hi @peterswimm ,

Thank you for your reply.
It's very frustrating to know that as I have been working on the PVA for while now and it's really a great tool, but it has so many limitations of use that is not really clear. If it's not supposed to be rollout to organizations or to the public, I can't understand why the tool is available.
Now, that I have the pricing and your intention to change the way is described and have an advance tool to Teams for Agent, I will be finding out in the market a solution that fits my purposes.

For example: LivePerson.com is a strong competitor and give us no limitations in integrations with api calls and has its own engagement hub.

PVA would be the top tool for every company if Microsoft could complete the process of integration with their own system apart of Dynamics, which not everyone need on their organization.

Please keep us all informed in the next steps of PVA and Teams as an engagement hub,

Cheers,

Fernando

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peterswimm Moderator on at

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We certainly will! Please keep the signals coming!

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