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Slot filling for values > 5000

Posted on by 10

There is a scenario where bot asks : What is customer name you are looking information for?. If the user has already provided customer name, PVA should skip this question.

 

The best solution I feel PVA could understand the customer names if we put them in an Entity and use that in Ask a Q node. But the challenge here is client has > 5000 customer names and they don't even have patterns for it to identify.

 

Can you suggest best possible solution in this case?

 

Thanks in advance.

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  • peterswimm Profile Picture
    peterswimm on at
    Re: Slot filling for values > 5000

    And you collect the list of organizations how?

  • Mitz Profile Picture
    Mitz 10 on at
    Re: Slot filling for values > 5000

    We have the data stored in Microsoft Dataverse. 

  • peterswimm Profile Picture
    peterswimm on at
    Re: Slot filling for values > 5000

    That is perhaps the best option for you today, as you show in your screenshot it will prompt the user for clarification if it does not match. We are looking into expanding this closed list, do you source this internally or from a public data source?

  • Mitz Profile Picture
    Mitz 10 on at
    Re: Slot filling for values > 5000

    Hi @HenryJammes ,

     

    It might identify big companies (as you tried for Microsoft) which I guess is already a value in pre-build entity. But it doesn't work for others. Also we have customer names which is combination of person names and organization.

     

    Mitz_0-1655221892351.png

     

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Slot filling for values > 5000

    Have you looked at the "Organization" entity?

    It's supposed to already work that way if the entity is identified in the trigger phrase.


    See example below:

     

    HenryJammes_0-1655142432582.png

     

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