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There was a problem reaching this app

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Posted on by jrm1

Today I noticed that when using a chat bot the top half of the screen gives the error message with the lady thinking-it only happens on the desktop app (no issues when accessing from the internet). It also only happens if the bot icon is pulled to the left hand side; if it stays off the pin bar in the '3 dots' area this doesn't occur. Also no issues when accessing the bot from the chat section on the left tool bar. This error just started as we have had no previous issues with this. I have uninstalled/reinstalled the bot, the power virtual agents app, signed in and out of Teams, checked for updates, cleared caches all with no luck. Any suggestions would be appreciated

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prabodhaH 2 on at

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Re: There was a problem reaching this app

We are experiencing the same issue. Pinned PVA shows the error where accessed from chat works fine.
Anyone managed to find a solution please 🙂
Expiscornovus 31,711 Most Valuable Professional on at

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Re: There was a problem reaching this app

Hi @jrm1,

I can also reproduce this in my Teams client with a couple of my PVA chat bots. I have also seen another thread about this: https://powerusers.microsoft.com/t5/General/random-error/m-p/1275390

It might be a good idea to raise a ticket with the Microsoft Support team about this issue: https://powervirtualagents.microsoft.com/en-us/support

In my demo environment.

1. Pinned PVA

2. Same PVA directly from the chat (with no issue)