The Tenant ID is contained in the EnvironmentID. I only say this to try to lessen the information you are passing and track down where the issue may be.
The other thing is that when your users run into this issue they should be able to copy the URL from their browser and send it to you. You can verify that "Id" is part of the URL.
The parameters are also case sensitive so "Id" is not the same as "id" or "ID". I would trying using upper case for "ID".
You could also try changing the order and putting ID first before TenantId.
Other things you could try is going with a different name for the parameter such as "BillDocID" to see if that works better. The parameter "Id" might be reserved or getting processed in a way that the case is getting changed.
You might also be able to use "Live Monitor" at some point to capture some information, but that answer is more involved.
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Thanks
-Mark
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