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Power App Microsoft Help desk built in template

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Posted on by JFbsis21

Hi all:

I am attempting to customize the Help desk template supplied in canvas Power Apps and want to set up a way to send an email to a Shared Mailbox (outlook 365) when a Help desk user creates a support ticket within the app. What would be the bet way to go about including this in the app.?

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thekhristy_ 38 on at

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Create a flow with PowerApps trigger and Send Email action.

Depending on what information you want included in the email (e.g., title, category, priority, description) - you can pass that in the PowerApps trigger and add it to the email subject/body or you can just send an email that says "hey you have a new ticket - check the app).

Once you have the flow created, add it to the CreateTicketScreenCreateButton OnSelect event (after the Patch).

Hope that helps.

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JFbsis21 30 on at

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thekhristy : Ok thank you. I will work on creating a power automate flow then and holler back here if needed.

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JFbsis21 30 on at

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Hello:
just circling back up to this Power App dilemna. It appears that the power automate flow I put in does not work.
This is what I have in the Create ticket screen - when create ticket is clicked (on select)

Set(
NumberOfTickets,
NumberOfTickets + 1
);
Patch(
TicketList,
Defaults(TicketList),
{
Id: NumberOfTickets,
Title: CreateTicketScreenTitleText.Text,
Priority: CreateTicketScreenPriorityDropDown.SelectedText.Value,
Author: MyProfile.Mail,
TaskStatus: "NOT STARTED",
PercentComplete: "0",
Created: Now(),
AssignedTO: "",
Description: CreateTicketScreenTaskDescription.Text,
Editor: MyProfile.Mail,
Modified: Now(),
Category: CreateTicketScreenCategoryDropDown.SelectedText.Value
}
);
Reset(CreateTicketScreenTitleText);
Reset(CreateTicketScreenTaskDescription);
Reset(CreateTicketScreenCategoryDropDown);
Reset(CreateTicketScreenPriorityDropDown);
Office365Outlook.SharedMailboxSendEmailV2.Run(Subject, Body);
Navigate(
ConfirmSubmitScreen,
None
)
any additional help most appreciated!

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