Power App Microsoft Help desk built in template

Like (0) Share

Report

Posted on 3 Feb 2022 20:30:00 by JFbsis21

Hi all:

I am attempting to customize the Help desk template supplied in canvas Power Apps and want to set up a way to send an email to a Shared Mailbox (outlook 365) when a Help desk user creates a support ticket within the app. What would be the bet way to go about including this in the app.?

I have the same question (0)

Summarized by AI

All responses (3)

Answers (0)

thekhristy_ 38 on 03 Feb 2022 at 20:40:36

Like (0)

Report

Re: Power App Microsoft Help desk built in template

Create a flow with PowerApps trigger and Send Email action.

Depending on what information you want included in the email (e.g., title, category, priority, description) - you can pass that in the PowerApps trigger and add it to the email subject/body or you can just send an email that says "hey you have a new ticket - check the app).

Once you have the flow created, add it to the CreateTicketScreenCreateButton OnSelect event (after the Patch).

Hope that helps.

Was this reply helpful? Yes No
JFbsis21 30 on 03 Feb 2022 at 20:53:10

Like (0)

Report

Re: Power App Microsoft Help desk built in template

thekhristy : Ok thank you. I will work on creating a power automate flow then and holler back here if needed.

Was this reply helpful? Yes No
JFbsis21 30 on 09 Feb 2022 at 20:24:08

Like (0)

Report

Re: Power App Microsoft Help desk built in template

Hello:
just circling back up to this Power App dilemna. It appears that the power automate flow I put in does not work.
This is what I have in the Create ticket screen - when create ticket is clicked (on select)

Set(
NumberOfTickets,
NumberOfTickets + 1
);
Patch(
TicketList,
Defaults(TicketList),
{
Id: NumberOfTickets,
Title: CreateTicketScreenTitleText.Text,
Priority: CreateTicketScreenPriorityDropDown.SelectedText.Value,
Author: MyProfile.Mail,
TaskStatus: "NOT STARTED",
PercentComplete: "0",
Created: Now(),
AssignedTO: "",
Description: CreateTicketScreenTaskDescription.Text,
Editor: MyProfile.Mail,
Modified: Now(),
Category: CreateTicketScreenCategoryDropDown.SelectedText.Value
}
);
Reset(CreateTicketScreenTitleText);
Reset(CreateTicketScreenTaskDescription);
Reset(CreateTicketScreenCategoryDropDown);
Reset(CreateTicketScreenPriorityDropDown);
Office365Outlook.SharedMailboxSendEmailV2.Run(Subject, Body);
Navigate(
ConfirmSubmitScreen,
None
)
any additional help most appreciated!

Was this reply helpful? Yes No