Resource not found for the segment 'Case Types'

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Posted on by sjin Microsoft Employee

I tried to create a case in Dataverse from e-mail alert.

I'm facing an issue with this error message Resource not found for the segment 'Case Types'

After I read some similar issues on this forum, I tried Case Type (Case Types) field with

Service Operations

Case Types(Service Operations)

Case Type(Service Operations)

msdyn_casetype(Service Operations)

msdyn_casetype([SERVICE_OPERATIONS_GUID])

None of them works for me.

Please find the attached files for screenshots

Thanks in advance

Categories:

Microsoft Dataverse with Power Apps

CaseType.jpg

DataVerseErrorMes...

PeekCode.jpg

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EricRegnier 8,720 Most Valuable Professional on at

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Hi @sjin, when setting a choice/optionset field in a Power Automate flow, you'll need to set the value of the optionset item which is an integer value instead of the label. Hope this helps...

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sjin Microsoft Employee on at

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@EricRegnier How do I get the integer value? I put the GUID of Case Type directory and still failed. Please see the attached file

GuidFailed.jpg

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EricRegnier 8,720 Most Valuable Professional on at

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My bad, I thought it was a optionset field, but the OOTB field is a lookup to Subject which is a bit tricky as you can't access via Advanced Find nor make.powerapps.com data.

In make.powerapps.com, click "Advanced settings" on the top right gear icon --> Service Management --> Subjects

Hit F12 to open the developer tools go to the subject element and you'll see the GUID:

Also, in your flow action set the update statement to subjects('<guid>')

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sjin Microsoft Employee on at

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@EricRegnier I don't have any subject under Subjects. In fact, I already know the GUID of Case Type. I'm not sure how to apply it on the Power Automate

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EricRegnier 8,720 Most Valuable Professional on at

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although i never tried with the subject entity, the format is <entity schema name plural>(“guid”) so:

subjects(“guid”)

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sjin Microsoft Employee on at

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That's a strange rule, but it works. I've been trying with <entity name>("guid"). *Remove parentheses and double quotations. I never thought it would have to be plural

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