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Authentication for user forms - nightmares!

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Posted on by beebul

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I've just launched a range of forms for staff members to use and they can't access them. they're getting looped authentication issues. We're located in Australia.

This needs to be resolved or we will just stop using this product for good. By the way just HOW many times does Microsoft require someone to sign in - it's ridiculous..

I can't deal with all our hundreds of users individually - for example getting them to add *powerapps.com to trusted zone - these forms used to work fine.

Here are some of the errors.

Sign in required

A missing cookie prevented sign in for one of your services. To avoid signing in for each additional service, make sure third-party cookies are allowed in your browser. For Safari, disable "Prevent Cross-Site Tracking" in the "Privacy and Security" section of settings.

Sign in attempt failed. Error from ADAL.js: Error opening popup (Popup Window is null. This can happen if you are using IE)

Sorry, there's been a disconnect (not kidding, right!)

We can't find the page you're looking for. Please verify the link and try again.

And another...

Unable to obtain access token for resource 'https://service.powerapps.com/'. Error from ADAL.js: login_required (AADSTS50058: A silent sign-in request was sent but no user is signed in. The cookies used to represent the user's session were not sent in the request to Azure AD. This can happen if the user is using Internet Explorer or Edge, and the web app sending the silent sign-in request is in different IE security zone than the Azure AD endpoint (login.microsoftonline.com).

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Building Power Apps

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beebul 259 on at

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Just an update on this issue - it only seems to be a problem with the PowerApps PLAYER not the PowerApps studio.. We can edit the form in a browser that can't play the same form.

We are located in South Australia.

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v-monli-msft Microsoft Employee on at

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Hi @beebul ,

Did you mean that this issue only happens in IE/Edge and not in other web browsers? Have you tested with another network environment?

Regards,

Mona

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beebul 259 on at

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No. All browsers have issues, just different error messasges.

I've been told it comes down to trusted zones needed to be added on IE - which fixes IE and Edge and third party cookies - or an exception for PowerApps. But this is an organisational change needs to be rolled out to our thousands of users and I first have to convince our IT department... which is not going to be easy. We can't expect our users to have to each manually configure their browsers just to fill a form in!

This could potentially be a show-stopper for us - and I may even just have to stop using PowerApps.

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beebul 259 on at

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Well it all comes down to trusted sites being manually added to IE to fix IE and Edge issues and Third Party Cookie exceptions being added to Chrome and Firefox.

For example if you want your users to be able to be able to use PowerApps and Microsoft Forms in Google Chrome without issue you need an organisation-wide policy to allow chrome to accept the following 3rd party cookies.

Chrome
login.microsoftonline.com
forms.office.com
apps.powerapps.com
powerapps.com
microsoftonline.com

However - I think that this needs to be communicated better on the Microsoft side – because lets say a person works on a form for a month and then rolls it out to an organisation and no-one else can load the form, that is a problem.

The error messages need to be more descriptive, for example, an error message that says “Sorry there has been a disconnect” doesn’t help me or the user… also in MS Forms when "forms.office.com" cookies is blocked the form loader just spins around forever and nothing happens, this is poor communication from the application side... how do you think our users are meant to report problems with no feedback from the application?

There needs to be clear messages ON SCREEN that say “We are having problems loading this content because your browser is blocking cookies – please contact your helpdesk”... or some such and then a link to a page that shows exactly what is required for all the main browsers.

I think this is actually a problem that needs work on the Microsoft side - because out-of-the-box browsers such as Firefox will not accept any third-party cookies by default.. so you are going to find lots of your customers having problems in the future.

Again we can't expect all of our thousands of users to have this knowledge in order to fill in a form!

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Community Power Pla... Microsoft Employee on at

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Hi @beebul I'm very sorry you experienced this frustrating issue but I appreciate you making us aware of this. I will review with the team

@Anonymous

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CU21081508-5 59 on at

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I had this issue today for a user, this is on IE11 on Windows 10 1903 (17763)

Internet Option > Advanced > Restore default settings > Reset > Tick for personal and then re-launch IE and the app works fine.

Thanks

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beebul 259 on at

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Works for individuals, we have hundreds of users and they could be using IE, Edge, Chrome or Firefox.

We're not the IT department and you shouldn't need to manually fix the machine of every person that potentially might use your apps.

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Matiofsky 6 on at

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Nishant Rana 81 on at

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This should also help
https://tinyurl.com/y8lzcyme

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beebul 259 on at

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Again, that only solves the problem for technically-literate users who have both the knowledge and permissions to alter these settings.

It's not an organisational-wide fix.

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