Can't find Sessions under Analytics Tab

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Posted on by CU03100910-0

I can't find Sessions for download under the Analytics Tab

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Bot analytics

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Surendran Ravindran 212 on at

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Hi @Angelaei ,

I Checked in Both Preview version and Current version

Preview Version:
Current (Production) Version:

In both Session is available .

Note: Publish and deploy it , Starting Using it.

Regards
Surendran R

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CU03100910-0 42 on at

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Hi Surendran,

Thanks for the quick feedback. The bot has been published since June 2022 and it was republished last week.

Thank you.

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HenryJammes Microsoft Employee on at

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Hi @Angelaei,

There is a known issue for the Sessions tab of the Analytics dashboard for PVA for Teams chatbots.
While this is getting fixed, there is a workaround:

Click on Chatbots at the top of the screen
Select but do not open your bot
Click on Analytics on the top menu bar
Analytics will open with the Sessions option present.

Henry

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CU03100910-0 42 on at

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Hi Henry,

Thank you so much for the clarification & solution.

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minyang 2 on at

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Is there any ETA for a fix? Or any other way to access sessions?

I've tried the workaround above and while I can visually see the session tab via that route, the analytics summary page seems to be stuck in a loading cycle and I'm not about to click on Sessions. The image is 5mins after following those steps and appears still to be loading.
Other Teams Owners with access to the same PVA bot in our tenant are experiencing the same.

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shobhagad 20 on at

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Hello, I cant see the graph which use to display before in Analytics tab. It is coming as blank now. What to do to fix this? Also any work around to get the sessions for more than 1 month? Currently it dsiplays only for a month. We need to see how much is the usage over the period of creation of bot till date. We cant find the usage data. Thanks in advance.

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