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Power Platform Community / Forums / Power Apps / Canvas App not loading...
Power Apps
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Canvas App not loading properly for some users

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Posted on by

Wondering if anyone has had this issue happening to them. This has me and my IT guys completely stumped!

 

I have 2 users unable to load a Canvas App and they seem to be missing a button to get to the screen they need to get to. It's not happening to any other users.

 

Testing with one of the users, we did the following:

  • I've had him test on different browsers, no luck.
  • Incognito Mode, no luck.
  • From his iPhone, same issue.
  • He cleared all his cache and his browsers are up to date as well.
  • I removed him as a user from the App and the SharePoint lists and re-added him and he is still having the issue.

We did find a workaround as it appears one of the user sees the right environment with the correct button to get to the next step for a split second and if he is fast enough, he is able to click it to get to the where he needs to be to add his input in the App.

 

Any thoughts?

 

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  • Nogueira1306 Profile Picture
    7,390 Super User 2024 Season 1 on at

    Check the visibility of the button... 

     

    Try stop shareing wuth them and re-share with them.

    Clean the cookies, try different browsers

     

    If you need additional help please tag me in your reply and please like my reply.
    If my reply provided you with a solution, pleased mark it as a solution ✔️!

    Best regards,

    Gonçalo Nogueira

    Check my LinkedIn!

    Buy me a coffee!

    Check my User Group (pt-PT)!

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    My website!

  • Community Power Platform Member Profile Picture
    on at

    Thank you sir but if you read my original post, I don't think it's the button visibility as it's only happening to 2 users out of many more. It used to work for them a few weeks ago and it just decided to stop working out of the blue.

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