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Power Platform Community / Forums / Copilot Studio / If answer not availabl...
Copilot Studio
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If answer not available how to reach out to person by triggering a email

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Posted on by vasu24 2

if chatbot sends answer not available reach out to to person whose email is given mechanism how

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Topic creation & management
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  • remidyon Profile Picture
    remidyon Microsoft Employee on at

    Hi @vasu24 

    Great question! If your chatbot is not able to find an answer you can trigger an email using power automate and send a message to the right person (who may have the answer) and put the user who asked the question in copy.

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