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Failed to publish the bot - Evidence attached

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Posted on by 55

Hello,
How can I find the topic that is causing me an error? I went through topic by topic with the checker and no errors were found. How is it possible?
Before I have already published the bot and it is in production, now some changes were made but it does not allow it to be published.

Posted on 16 days ago (8/6/2023, 10:04).

  • WilliamsL Profile Picture
    WilliamsL 55 on at
    Re: Failed to publish the bot - Evidence attached

    Thank you very much for your great help @HenryJammes !

     

    • Posted on a few seconds ago (6/26/2023, 13:03).

     

  • Verified answer
    HenryJammes Profile Picture
    HenryJammes on at
    Re: Failed to publish the bot - Evidence attached

    Thanks @WilliamsL,

     

    OK this is a known issue we're looking to fix: you have an entity (4f6bff15-6b0a-487f-9257-49f1d4ad67d7) which has a synonym that's equal to its value.

    You should remove those synonyms.

     

    E.g. this type of configuration leads to this error:

     

    HenryJammes_1-1687798530043.png

     

    Henry

  • WilliamsL Profile Picture
    WilliamsL 55 on at
    Re: Failed to publish the bot - Evidence attached

    Hello @HenryJammes, Thanks for your tips! attached as requested

    synchronizationstatus:

     

    {"lastFinishedPublishOperation":{"userId":"9e44373d-7e6f-4795-8bb2-389d7e653ae8","operationStart":"2023-06-25T22:18:51.7122989Z","operationEnd":"2023-06-25T22:18:54.3354771Z","status":"Failed","diagnosticDetails":[{"$kind":"ComponentDiagnosticResult","diagnosticList":[{"$kind":"ListPropertyItemError","propertyName":"Synonyms","errorCode":"SynonymsNotUnique","index":0},{"$kind":"ListPropertyItemError","propertyName":"Synonyms","errorCode":"SynonymsNotUnique","index":1},{"$kind":"ListPropertyItemError","propertyName":"Synonyms","errorCode":"SynonymsNotUnique","index":0},{"$kind":"ListPropertyItemError","propertyName":"Synonyms","errorCode":"SynonymsNotUnique","index":1}],"componentId":"4f6bff15-6b0a-487f-9257-49f1d4ad67d7"}]},"contentVersion":2,"lastPublishedOnUtc":"2023-06-08T14:04:05Z","lastSynchronizedOnUtc":"2023-06-25T22:22:04.2553186Z"}

     

    Bot app ID: cd7f39fa-9bb4-4fac-a4f4-4da0886efe81

     

    * Any way to whiten or eliminate some issues that perhaps do not appear to me and are somehow hidden?

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Failed to publish the bot - Evidence attached

    Hi @WilliamsL,

     

    If you have access to the Dataverse environment where the PVA chatbot is stored (a URL looking like org1234.crm.dynamic.com), can you navigate to:

    [DATAVERSE_URL]/api/data/v9.2/bots([BOT_ID])?$select=synchronizationstatus 

    And look at the details of the synchronization?

    A more detailed error message might be available there.

     

    You can get the [BOT_ID] from the PVA portal URL 

    HenryJammes_0-1687727542719.png

     

    To get the [DATAVERSE_URL]

    1. Go to the Overview page of your chatbot
    2. Click on the solution name - this will open Power Apps
    3. From Power Apps, click the Settings icon and select Advanced settings.

    HenryJammes_1-1687727678266.png

     

    Henry

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