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Failed to publish the bot - Evidence attached

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Posted on by WilliamsL

Hello,
How can I find the topic that is causing me an error? I went through topic by topic with the checker and no errors were found. How is it possible?
Before I have already published the bot and it is in production, now some changes were made but it does not allow it to be published.

Posted on 16 days ago (8/6/2023, 10:04).

Categories:

Publish & channel management

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HenryJammes on at

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Hi @WilliamsL,

If you have access to the Dataverse environment where the PVA chatbot is stored (a URL looking like org1234.crm.dynamic.com), can you navigate to:
[DATAVERSE_URL]/api/data/v9.2/bots([BOT_ID])?$select=synchronizationstatus
And look at the details of the synchronization?
A more detailed error message might be available there.

You can get the [BOT_ID] from the PVA portal URL

To get the [DATAVERSE_URL]
Go to the Overview page of your chatbot
Click on the solution name - this will open Power Apps
From Power Apps, click the Settings icon and select Advanced settings.

Henry

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WilliamsL 55 on at

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Hello @HenryJammes, Thanks for your tips! attached as requested
synchronizationstatus:

{"lastFinishedPublishOperation":{"userId":"9e44373d-7e6f-4795-8bb2-389d7e653ae8","operationStart":"2023-06-25T22:18:51.7122989Z","operationEnd":"2023-06-25T22:18:54.3354771Z","status":"Failed","diagnosticDetails":[{"$kind":"ComponentDiagnosticResult","diagnosticList":[{"$kind":"ListPropertyItemError","propertyName":"Synonyms","errorCode":"SynonymsNotUnique","index":0},{"$kind":"ListPropertyItemError","propertyName":"Synonyms","errorCode":"SynonymsNotUnique","index":1},{"$kind":"ListPropertyItemError","propertyName":"Synonyms","errorCode":"SynonymsNotUnique","index":0},{"$kind":"ListPropertyItemError","propertyName":"Synonyms","errorCode":"SynonymsNotUnique","index":1}],"componentId":"4f6bff15-6b0a-487f-9257-49f1d4ad67d7"}]},"contentVersion":2,"lastPublishedOnUtc":"2023-06-08T14:04:05Z","lastSynchronizedOnUtc":"2023-06-25T22:22:04.2553186Z"}

Bot app ID: cd7f39fa-9bb4-4fac-a4f4-4da0886efe81

* Any way to whiten or eliminate some issues that perhaps do not appear to me and are somehow hidden?

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HenryJammes on at

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Thanks @WilliamsL,

OK this is a known issue we're looking to fix: you have an entity (4f6bff15-6b0a-487f-9257-49f1d4ad67d7) which has a synonym that's equal to its value.
You should remove those synonyms.

E.g. this type of configuration leads to this error:

Henry

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WilliamsL 55 on at

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Thank you very much for your great help @HenryJammes !

Posted on a few seconds ago (6/26/2023, 13:03).

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