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Hi Everyone,
I have powerapps help desk application that need to send email notification when ticket is closed and the recipient of the email need to rate the service received. I am using sharepoint list as a data source for my app. Any idea as how can trigger the email notification also based on the escalation of tickets. I need the app to send an email to second line of support if the ticket hasn't been attended more than 2 days (Escalation).
Regards
Petrusottie
@Petrusottie
You have a differents ways ti send a notificaction via email
1.- First its create a power automate and send email when you want.
2.- Another way its connect outlook conector to power apps and use, Office365Outlook.SendEmail
Conexión a Office 365 Outlook desde Power Apps - Power Apps | Microsoft Learn
If I have helped you, mark the solution as accepted and give me a like
I actually wanted to send an email to ticket attendant if new call is assigned to him.
that is the condition you must to put in the cases..
This is my helpdesk app....now I want to the person assigned the Call/Ticket to get an email notification that he/she has been assigned ticket. The email should trigger immediately when technician is selected from the dropdown, any idea..
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