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Creating list entity with multiple regex entities

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Posted on by Sakshi710

I need to understand how can I create a list entity that contains other regex entities.. I am able to create multiple regex entities but unable to combine them. So, I have a regex entity that identifies an Incident ticket number, one that identifies request and one for request item. Now when I want to ask the user if they have an existing ticket or not and if they have already mentioned a ticket number in the conversation, I am unable to verify it due to the lack of list.

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peterswimm Microsoft Employee on at

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Any reason you do not want to have the question node have them as separate entities? Your question would display as a quick reply in the absence of either of these but will branch and route if the user says the correct one.

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Sakshi710 2 on at

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If I select the question mode it allows me to select only one entity at a time.. I want the ticket number (INC / RITM / REQ) to be identified if the user has mentioned it in the conversation..

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nikviz 242 on at

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@Sakshi710
wondering if you can do something like this?
Flow in PVA and build logic in power automate

There is also contains option and you can check in the phrase/conversation that user has used has any of INC/RITM/REQ phrases

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