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What am I doing wrong? Simple "If input is anything *printer*, go here" topic

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Posted on by JohnSK1

I want my user to get a response when saying anything with the word 'printer' even 'printers'.

 

This is what I have so far;

 

JohnSK1_0-1711161347954.png

 

It's that simple. and nothing happens when I say 'printer' after the intro message.  What am I doing wrong here?

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Topic creation & management
I have the same question (0)
  • adilei Profile Picture
    adilei Microsoft Employee on at

    Use a question node for the copilot to wait for an input. In your case, the condition is evaluated as soon as the conversation starts, so there's no opportunity for the user to actually "say" anything that will be processed by the copilot.

     

    BTW: why not user a separate topic for "printer"?

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