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Enable Voice in power virtual agent

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We are creating a chatbot using voice or speech option. Currently we are not able to integrate the speech.
We have tried with Preview option but that is not showing the Speech tab in the settings menu.

 

Please provide us video or any technical documentation on enabling Voice in Power Virtual Agent.

 

with regards,

srivaradhan

  • HenryJammes Profile Picture
    HenryJammes on at
    Re: Enable Voice in power virtual agent

    Hi @Anonymous,

     

    Native telephony integration had been presented as part of the initial release announcement and materials back in May 2022, but it is no longer part of this release.

    As you can see below, the release plans have been removed from the 2022 release wave 2:

     

    HenryJammes_0-1673003353494.png

     

    As you can see in the unified authoring canvas in preview, speech design remained in scope (with SSML support, etc.). It is just natively connecting to the Azure Communication Services telephony that was removed.

     

    That said, voice integration with Power Virtual Agents is possible:

     

    If native telephony support is important for you in PVA, can I ask that you share more on the business case here? PVA Telephony Channel Support - Microsoft PVA Feature Requests | Product Roadmap (productboard.com)

    Product teams look at this feedback to prioritize features in future waves.

     

    Thank you

    Henry

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