Microsoft authenticator app issue

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Posted on by Gelos

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Hi,

Please help me guys I am stuck in this error more days. When I open Azure AD in PowerApps it asks Microsoft authenticator app, but problem is my old mobile not working I haven't used my mobile also I couldn't open PowerApps account in Microsoft authenticator app my new mobile.

when I open it asks (open your Microsoft authenticator and approve the request) I think it sent my old mobile, but I couldn't operate my old mobile.

How can I open Azure AD please help me.

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Building Power Apps

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Do you have access to your microsoft account? If yes you can go to security settings and add new sign-in method like message to a phone and disable authenticator.

method.png

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Gelos 457 on at

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What do you mean Microsoft account. I have PowerApps account like

bala.vignesh@kuralconsutling.com it is email id

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Gelos 457 on at

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I open bala.vignesh@kuralconsulting.com Microsoft account then I go to security setting page. Then select Advanced security option. I add my mobile number via Add a new way to sing in or verify. But there is no disabled authenticator app. Please help me what can I do

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You can press delete for the authenticator app once you add another way to sign in.

auth2.png

auth.png

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Gelos 457 on at

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I couldn't go to security info. If I click security info it asks open Microsoft authenticator app and approve. any other solution please help me

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If you're not logged in to your account in any device or don't have any other sign-in method registered, then I'm afraid you have to contact community support of Microsoft or your organization IT-admin. Two step authentication is meant to protect your account from malicious people, so in order to log in you have to prove somehow that you are the account owner.
I believe that community support could help you. They usually reply within 24 hours and are very helpful.

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