I have 2 very difficult question

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Posted on by NoneWasHere

Hello,

So let's start with question 1:

I want to give certain people an access to certain topics inside 1 bot, for example:

I want managers to be able to look up a topic, but normal agents can't look up that topic and it doesn't get recommended to them nor they can look it up.

Question 2:

I want the bot to send massage to all users as the bot it self

for example I have an update for the company that I want the bot to send it to the agents.

Thank you.

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Jcook 7,781 Most Valuable Professional on at

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Hello @NoneWasHere

For the first question:

This is not possible at this time. Please consider posting this as an idea - https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Ideas/idb-p/pva_ideas

For your second question, This seems more suitable for Power Automate. You can use it to send messages to users as the Flow Bot - https://365community.online/microsoft-teams-flow-actions-post-a-message-as-the-flow-bot-to-a-user-youtube

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NoneWasHere 11 on at

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Thank you very much for the fast response, I am pretty sure you have a flow that mention you every time someone post here, that how fast you were.

But here is the thing, I have 2 bots,
First bot is set for a specific updates:
Circulares for example.
The 2nd bot is set as HR:
To send HR announcements.

I don't want flow to send an update as flow, nor as the user which will send all updates as flow.

I want the HR bot to send HR announcement as HR bot, if that make sense.

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Jcook 7,781 Most Valuable Professional on at

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@NoneWasHere ,

I see your point.

One way I have dealt with this, is by using a “Service Account” as the Flow connection. This way the message or email gets sent I by the service account.

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