Bot stopped answering on a giving moment (before it was working fine)

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Posted on by JeroenAdams

Hi,

we've created a bot that will answer some questions on how users need to work with the different m365 tools.

Last week we published our bot to the admin for approval, since than it isn't responding any more (not for me and not for my coworkers), the bot is accessible through chat and shared url, but it doesn't respond. How can i debug this? If i test my BOT in the PVA studio it answers like i want 🙂

i'm not using premium connectors just a simple Q&A function

Categories:

Building Copilot Studio chatbots in Microsoft Teams

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CU22081450-0 Most Valuable Professional on at

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Hi @JeroenAdams ,

try to send "Start over" to reset the conversation.

If it's not working after that, try to sign out and sign in again to your Teams desktop app.

If the issue persists, raise a ticket from the Microsoft support: https://powervirtualagents.microsoft.com/en-us/support

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JeroenAdams 8 on at

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Hi @renatoromao , i already tried that 😞 no luck 😞

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CU22081450-0 Most Valuable Professional on at

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@JeroenAdams ,

Oh no 😕

Raise a ticket from the support, they can investigate better your scenario.

While your ticket is in progress, try to edit something inside your bot and publish it again.

And check if you used a limit for requests: Rate limits for chatbots - Power Virtual Agents | Microsoft Docs

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JeroenAdams 8 on at

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hi @renatoromao , last week i had a call with microsoft, they told me to delete the bot from the allowed apps as a GA, this did the trick! thanks for the support

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Drabovski 6 on at

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What do you mean "as a GA"? It's happening to me as well. The bot can't answer any question. It's just a simple Q&A as well.

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jlarisch 2 on at

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What GA means?

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JisungHan on at

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Looks the GA means this:

https://support.microsoft.com/en-us/office/block-or-remove-a-bot-in-teams-28c13adc-f647-4448-81d9-985ba6c17b98

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Adona_Thomas 6 on at

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Hi @JeroenAdams one of my teammates also faced this issue. Do you happen to know the cause of this issue? How can it be prevented from happening again?

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Vivek0512 6 on at

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I am facing the same issue today. I have tried the following and doesnt seem to work

1. Tried Restart and Start over
2. Tried to Uninstall and Install the app again
3. Tried Re-publishing the app.

Can anyone please let me know a solution for this?

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Vivek0512 6 on at

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@JeroenAdams - Can you please elaborate the solution? By GA you mean Global Administrator? Where can we find the allowed apps?

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