Power Platform Community Forum Thread Details

Hi Copilot Studio SMEs,

I built an agent that I was pleased with, tested it out, it looked good. I reloaded the page several times while building it and everything was fine.

When I came back to my computer after going to lunch, I reloaded the page and the agent is missing. It's not part of my list of agents. I'm still in the environment (my personal environment) where I built the agent.

What happened, where is my agent, is there a way to recover it? I don't think I accidentally deleted it. Maybe there's a soft delete / recovery capability?

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General topics

It sounds like a frustrating issue, especially after spending time building and testing the agent. Let's go through a few possibilities and recovery steps to try and find your missing agent in Copilot Studio:

1. Check for Session or Cache Issues:

Sometimes, if there’s a session timeout or issues with the browser cache, the agent may not appear immediately after a reload.

Clear your browser cache or try opening the page in Incognito mode to ensure there’s no caching issue.

Try a different browser or device to see if the agent appears there.

2. Confirm You’re in the Right Environment:

Even though you're in your personal environment, it’s always worth double-checking. You might have unintentionally switched to a different environment.

Ensure you are in the correct environment by verifying the environment name in the top-right corner of the Copilot Studio interface.

Sometimes, users inadvertently switch environments, especially if multiple environments are available.

3. Check for Soft Delete or Recovery Options:

While Copilot Studio doesn't have a formal "soft delete" or recycle bin like SharePoint or Dataverse, some apps and services built within Power Platform might support recovery in certain circumstances. Here are a few things you can try:

Power Platform Admin Center: If your organization uses Power Platform, it's possible that an administrator can access the Power Platform Admin Center to check for any deleted or inactive resources.

Restore from Backups: If you're working with Dataverse or another database-backed connector, there may be backup or version history options available to restore previous versions of your agent.

You can also check if there's an audit log entry related to the agent to determine if it was deleted or moved.

4. Check the Copilot Studio Logs or Notifications:

Sometimes, there might be an issue that causes an agent to fail to load, but it doesn’t necessarily mean it's been deleted. There could be an error or notification related to the agent's state (e.g., deployment issues).

Look for any notifications or error messages in Copilot Studio that might explain why the agent isn’t showing up.

5. Check with Your Organization’s Admin (if applicable):

If you're working within an organizational environment, check with your admin to ensure that there weren’t any changes made (such as permissions or environment changes) that could have affected your agent.

6. Contact Microsoft Support:

If none of the above solutions work, and you believe the agent is missing due to a bug or unintended issue, contacting Microsoft Support would be the next step. They may be able to help recover the agent or investigate what happened to it.