Hello Team,
I need assistance on configuring the PVA topic with Power Automate flow to return value based on the value into Dataverse (Operating Hours)
We have PVA configured in Omnichannel with a chat channel. We use the operating hours as 24X7 to ensure that the chatbot (with PVA) will always be on. In the cases where the customer wants to connect with a Live agent (during the request "Transfer to Live agent"). We want to run the additional check based on the operating hours configured into the system (Operating Hours).
As the operating hour's data gets stored into the calendar and calendar rule table, it isn't easy to read with power automate flow.
Need assistance on identifying the easy way to configure Working hours for "Live Agent" and during the escalation from Virtual Agent to Live Agent, the additional condition will verify that if the customer request falls under the Working hours or beyond working hours.
