I helped create a Canvas App for my company and we have placed a QR/Barcode Scanner in the App. When I try to open the QR Scanner from within the App, Power Apps crashes instantly. I believe that on occasion there is an error but, it moves to quickly from the screen to extract. I've attempted: Checking Camera Permissions for Power Apps on my Android for the Camera and they are set to "Allow when using the App" Verified I was on the most current build of Power AppsWent through the documentation from Microsoft on the readerUninstalled and re-installed Power AppsTested other phones including a Pixel 7a and Iphone 13 with no issues at allThis does seem to be localized to this phone and model at the moment but was hoping for some direction to check other avenues.
Have you managed to find a fix or workaround for this?
I'm now facing the exact same issue with the exact same phone. Tested the app on iPhone and Samsung Galaxy and it works fine, but on Pixel 8 the app immediately crashes when attempting to access the camera.
I have not yet, and support has failed to respond with any update. I've even modified multiple settings on the scanner itself and even the phone to see if one would force it to work but, continuing to try and get a resolution through Microsoft as well. I had a thought that maybe something to do with the AI functionality of the 8 pro not playing nice and even turned it off on the pixel to see and still crashes.If I do hear anything back from support on this, I'll make sure to update the thread with what is discovered.
Option "Clear cache" in Power App on android device solved problem for me
Unfortunately that does not work. I've tried that many times. The app still crashes when trying to open the scanner. It only does this for Pixel 8 phones. Everyone other phone I've tried it has worked.
Agreed that this did not solve the issue. The issue persists on Pixel 8 devices. Specifically the pixel 8 pro in my testing. Appreciate the reply to help.
Having same issue, tried all the usual suspect "fixes" - but no luck.
It certainly seems to be isolated to Pixel 8 and 8 Pro devices.
Interestingly, the Camera control works fine, but the MR (mixed reality) controls have the same behaviour (in that they also crash the app without doing anything). So I'm guessing whatever it is that's causing it, is common to both the MR and barcode reader controls.
I am having the exact same issue with my Pixel 8 Pro. I open the barcode reader and the whole app crashes. I think I saw an error message one time but it crashed so fast I could not read what it said.
I do have the same issue with my Pixel 8, have tried everything and yet it keeps crashing.
One of my users is also running into this specifically with a Pixel 8.
@Selbotron - Did you make any headway with Microsoft support on this issue? Have you heard anything further?
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
In our never-ending quest to improve we are simplifying the forum hierarchy…
We are honored to recognize Ajay Kumar Gannamaneni as our Community Spotlight for December…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
WarrenBelz 757 Most Valuable Professional
Michael E. Gernaey 322 Super User 2025 Season 2
MS.Ragavendar 209 Super User 2025 Season 2
