Power Apps Crash QR Barcode Scanner: Google Pixel 8 Pro

(11) Share

Report

Posted on by Selbotron

I helped create a Canvas App for my company and we have placed a QR/Barcode Scanner in the App. When I try to open the QR Scanner from within the App, Power Apps crashes instantly. I believe that on occasion there is an error but, it moves to quickly from the screen to extract.
I've attempted:

Checking Camera Permissions for Power Apps on my Android for the Camera and they are set to "Allow when using the App"
Verified I was on the most current build of Power Apps
Went through the documentation from Microsoft on the reader
Uninstalled and re-installed Power Apps
Tested other phones including a Pixel 7a and Iphone 13 with no issues at all

This does seem to be localized to this phone and model at the moment but was hoping for some direction to check other avenues.

Categories:

Mobile App

General Questions

I have the same question (2)

All responses (44)

Answers (0)

RwYeAsNt 13 on at

Like (3)

Report

Re: Power Apps Crash QR Barcode Scanner: Google Pixel 8 Pro

Have you managed to find a fix or workaround for this?

I'm now facing the exact same issue with the exact same phone. Tested the app on iPhone and Samsung Galaxy and it works fine, but on Pixel 8 the app immediately crashes when attempting to access the camera.

Was this reply helpful? Yes No
Selbotron 79 on at

Like (2)

Report

Re: Power Apps Crash QR Barcode Scanner: Google Pixel 8 Pro

I have not yet, and support has failed to respond with any update. I've even modified multiple settings on the scanner itself and even the phone to see if one would force it to work but, continuing to try and get a resolution through Microsoft as well.
I had a thought that maybe something to do with the AI functionality of the 8 pro not playing nice and even turned it off on the pixel to see and still crashes.

If I do hear anything back from support on this, I'll make sure to update the thread with what is discovered.

Was this reply helpful? Yes No
jimboer 6 on at

Like (1)

Report

Re: Power Apps Crash QR Barcode Scanner: Google Pixel 8 Pro

Option "Clear cache" in Power App on android device solved problem for me

Was this reply helpful? Yes No
RwYeAsNt 13 on at

Like (3)

Report

Re: Power Apps Crash QR Barcode Scanner: Google Pixel 8 Pro

Unfortunately that does not work. I've tried that many times. The app still crashes when trying to open the scanner. It only does this for Pixel 8 phones. Everyone other phone I've tried it has worked.

Was this reply helpful? Yes No
Selbotron 79 on at

Like (2)

Report

Re: Power Apps Crash QR Barcode Scanner: Google Pixel 8 Pro

Agreed that this did not solve the issue. The issue persists on Pixel 8 devices. Specifically the pixel 8 pro in my testing. Appreciate the reply to help.

Was this reply helpful? Yes No
CU06100614-0 on at

Like (4)

Report

Re: Power Apps Crash QR Barcode Scanner: Google Pixel 8 Pro

Having same issue, tried all the usual suspect "fixes" - but no luck.

It certainly seems to be isolated to Pixel 8 and 8 Pro devices.

Interestingly, the Camera control works fine, but the MR (mixed reality) controls have the same behaviour (in that they also crash the app without doing anything). So I'm guessing whatever it is that's causing it, is common to both the MR and barcode reader controls.

Was this reply helpful? Yes No
busygirlks 8 on at

Like (4)

Report

Re: Power Apps Crash QR Barcode Scanner: Google Pixel 8 Pro

I am having the exact same issue with my Pixel 8 Pro. I open the barcode reader and the whole app crashes. I think I saw an error message one time but it crashed so fast I could not read what it said.

Was this reply helpful? Yes No
2eli0 9 on at

Like (3)

Report

Re: Power Apps Crash QR Barcode Scanner: Google Pixel 8 Pro

I do have the same issue with my Pixel 8, have tried everything and yet it keeps crashing.

Was this reply helpful? Yes No
akl1 64 on at

Like (4)

Report

Re: Power Apps Crash QR Barcode Scanner: Google Pixel 8 Pro

One of my users is also running into this specifically with a Pixel 8.

Was this reply helpful? Yes No
CU06100614-0 on at

Like (4)

Report

Re: Power Apps Crash QR Barcode Scanner: Google Pixel 8 Pro

@Selbotron - Did you make any headway with Microsoft support on this issue? Have you heard anything further?

Was this reply helpful? Yes No