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Recently users have let me know they are unable to access the dynamics add-in for a shared mailbox. There have been no changes made from our end and I am struggling to understand what might be happening. The add in is working outside of this delegated inbox.
This is the error that is happening. Does anyone have any thoughts on what I should be looking at to troubleshoot?
Hi All, just sharing this is an apparent issue for my organization, in particular delegates trying to track appointments. Commenting to track the issue.
In Canada. Issue fixed by itself.
Hi all,
Had an phone call this morning from Microsoft.
As we discussed this was declared to be happening globally and the fix is to be deployed around Feb 2nd to Feb 4th for your station. So, to be safe as to test if the fix has worked or not that will be on the 11th.
Cheers!
Thanks for sharing @NBeesley. Hopefully they fix it soon. I would say a workaround in the meantime would be to copy/forward the email to your individual mail box and track from there. Not ideal as emails are sprawled across several mailboxes now, but at least it would be tracked in Dataverse.
Hi All,
I missed the following in the help section of Power Platform admin center under Known issues.
The workaround doesn't really apply to us.
Just to add to this thread we are also experiencing this issue. Only for a delegated inbox - set regarding works fine for the user but delegated users get the "Can't Connect to Exchange" error. All other Set Regarding etc working fine.
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