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I want to display received outlook mail's subject and sender name in PVA

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Posted on by Simran1607

I want to display received outlook mail's subject, sender name and time stamp in Power Virtual Agent when a user prompts for the same. I tried creating a Power Automate flow like this but I getting error.

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Expiscornovus 33,189 Most Valuable Professional on at

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Hi @Simran1607,

Power Virtual Agent flows always start with a When Power Virtual Agents calls a flow trigger action:

https://learn.microsoft.com/en-us/power-virtual-agents/advanced-flow-create

If you want to sent a message as bot while using a different trigger you can use the pro-active messages feature:

https://learn.microsoft.com/en-us/power-virtual-agents/advanced-proactive-message#send-a-proactive-message

You should be able to combine that pro-active message feature with the outlook trigger.

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Simran1607 43 on at

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Hello @Expiscornovus
I am sorry for the confusion. I actually want to display that result in Power Virtual Agent. For ex. I am using PVA and I receive a lot of emails everyday, so to simply my life, I'll ask PVA to summarize my mails for me. Now, I want PVA to give me a list of Subjects of the mails I've received along with the sender's name.

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Expiscornovus 33,189 Most Valuable Professional on at

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Hi @Simran1607,

Yeah, that is what a pro-active message does. It is able to sent the message/display the result to the recipient as a Power Virtual Agent message. So, you will receive that message from a PVA chatbot (without having to start the conversation first, hence the name pro-active).

Btw, it sounds a bit like you are building something similar as what M365 Copilot should be able to do. Are you sure you don't want to use that product instead (saves building your own bespoke solution)?

https://support.microsoft.com/en-gb/office/summarize-an-email-thread-with-copilot-a79873f2-396b-46dc-b852-7fe5947ab640

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Simran1607 43 on at

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Thanks for the help @Expiscornovus!
Can you also share how can I build the Power Automate flow for this scenario?

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Expiscornovus 33,189 Most Valuable Professional on at

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Hi @Simran1607,

You could for example use Chat GPT api calls to create a summary. However, that is a paid service.

Below is an example blog on how to use that endpoint in an HTTP request:

https://tomriha.com/how-to-use-chatgpt-in-your-power-automate-flow/

Using that approach it would look like the below as a pro-active message via a Power Virtual Agent.

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Simran1607 43 on at

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Thank you @Expiscornovus for the help!

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