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Sessions missing in Copilot Studio

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Posted on by MattyFree

The latest update seems to have removed the ability to download sessions, does anyone know if this is this still available somewhere in the new UI as it was helpful to see what users were asking and where there were gaps in the bot's understanding of certain topics et al.

Attached is the old layout showing "sessions" and the new layout that does not seem to reference "sessions" to help explain my question. Any help or advice is greatly appreciated.

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Umianta 290 on at

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Hi
I can still see the download session option. See below:

However, you can view the session information directly from the ConversationTranscript table

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MattyFree 2 on at

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Thanks for your reply @Umianta I still can't see the sessions option as an owner, however, I have given "Manager" access to my secondary account which allows visibility of sessions so can now view these from a separate account. Not ideal but an acceptable work around.

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Umianta 290 on at

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I am pleased that you could view the session with the "Manager" role. Typically, access to the Session option is not granted by the owner by default. However, it ultimately depends on the role assigned to the user. For more information on roles, please refer to the documentation below:

https://learn.microsoft.com/en-gb/power-platform/admin/security-roles-privileges?wt.mc_id=ppac_inproduct_settings

If this solves your problem please be sure to mark it as the verified solution so future members with the same issue can find their answer quickly

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