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Session Id : HR8de8QIwvywVlyUqLrCsg
Copilot Studio - Bot Analytics
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Sessions missing in Copilot Studio

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Posted on 24 May 2024 10:53:23 by 2

The latest update seems to have removed the ability to download sessions, does anyone know if this is this still available somewhere in the new UI as it was helpful to see what users were asking and where there were gaps in the bot's understanding of certain topics et al.

 

Attached is the old layout showing "sessions" and the new layout that does not seem to reference "sessions" to help explain my question. Any help or advice is greatly appreciated.

  • Umianta Profile Picture
    290 on 04 Jun 2024 at 00:26:13
    Sessions missing in Copilot Studio
    I am pleased that you could view the session with the "Manager" role. Typically, access to the Session option is not granted by the owner by default. However, it ultimately depends on the role assigned to the user. For more information on roles, please refer to the documentation below:
     
     
    If this solves your problem please be sure to mark it as the verified solution so future members with the same issue can find their answer quickly
  • MattyFree Profile Picture
    2 on 30 May 2024 at 08:23:33
    Re: Sessions missing in Copilot Studio

    Thanks for your reply @Umianta I still can't see the sessions option as an owner, however, I have given "Manager" access to my secondary account which allows visibility of sessions so can now view these from a separate account. Not ideal but an acceptable work around.

  • Umianta Profile Picture
    290 on 25 May 2024 at 01:31:16
    Re: Sessions missing in Copilot Studio

    Hi   

    I can still see the download session option. See below:

     

    However, you can view the session information directly from the ConversationTranscript table

     

     

    If this was helpful:
    Please mark it as a solution
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    I consistently upload technical videos. If you're interested, please visit and subscribe to my YouTube Channel
    Always glad to help, Umesh Khandelwal! 

     

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    @MattyFree

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