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Power Platform Community / Forums / Copilot Studio - Calling Actions from Copilot S... / Unable to send email u...
Copilot Studio - Calling Actions from Copilot S...
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Unable to send email using action

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Posted on 26 Nov 2024 15:59:07 by Jignesh Patel 101
Hi,
 
I've integrated an action send email and called it from one of the topic. But I noticed while sending an email got "The connector 'Mail' returned an HTTP error with code 401. Error code: ConnectorRequestFailure. Conversation ID: 1dcd91bb-006b-48e3-85bb-a732c44fb418." error refer chat screenshot.
 
So the thing is that I would like to send an email.
 


Categories:
Flow Integration
  • Suggested answer
    Jignesh Patel Profile Picture
    Jignesh Patel 101 on 27 Nov 2024 at 11:12:39
    Unable to send email using action
    Hello,
     
    I was getting below error "The Mail connector is currently restricted for new tenants. Microsoft is working on enabling this connector. In the meantime, please consider using alternatives like Office 365 Outlook, Gmail, SendGrid connector instead." so I used Sendgrid in the flow and it's working fine me.
     
    Thanks
  • Jignesh Patel Profile Picture
    Jignesh Patel 101 on 27 Nov 2024 at 10:44:28
    Unable to send email using action
    Hi,
     
    I created new flow and used action "Send an email notification (V3)" but still getting below error. So may I know from where have to give any permission?
     
  • Artur Stepniak Profile Picture
    Artur Stepniak 1,526 Super User 2025 Season 1 on 27 Nov 2024 at 09:06:19
    Unable to send email using action
    Hello,
     
    I see that you're using Email Notification connector. There are few options on why you receive 401 error:
    1. Your user is unauthorized to use this connector.
    2. The connector is disabled tenant-wide.
    3. The agent itself cannot use this connector action.
     
    I'd suggest you to use a flow with this action included, instead of separate action and see the results. 
     
    Best regards,
     
    Artur Stepniak

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