Unable to send email using action

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Posted on by Jignesh Patel

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Hi,

I've integrated an action send email and called it from one of the topic. But I noticed while sending an email got "The connector 'Mail' returned an HTTP error with code 401. Error code: ConnectorRequestFailure. Conversation ID: 1dcd91bb-006b-48e3-85bb-a732c44fb418." error refer chat screenshot.

So the thing is that I would like to send an email.

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Calling actions from Copilot Studio

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Artur Stepniak 1,534 Super User 2025 Season 2 on at

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Unable to send email using action

Hello,

I see that you're using Email Notification connector. There are few options on why you receive 401 error:

1. Your user is unauthorized to use this connector.

2. The connector is disabled tenant-wide.

3. The agent itself cannot use this connector action.

I'd suggest you to use a flow with this action included, instead of separate action and see the results.

Best regards,

Artur Stepniak

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Jignesh Patel 101 on at

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Unable to send email using action

Hi,

I created new flow and used action "Send an email notification (V3)" but still getting below error. So may I know from where have to give any permission?

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Jignesh Patel 101 on at

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Unable to send email using action

Hello,

I was getting below error "The Mail connector is currently restricted for new tenants. Microsoft is working on enabling this connector. In the meantime, please consider using alternatives like Office 365 Outlook, Gmail, SendGrid connector instead." so I used Sendgrid in the flow and it's working fine me.

Thanks

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