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Power Platform Community / Forums / Copilot Studio / Changing the escalatio...
Copilot Studio
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Changing the escalation experience in a chatbot

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Posted on by chass Microsoft Employee

Another question in MBAS today was how do i control the escalation or close experience in a chatbot.  The team just added this functionality and you can find information about that process here: 

Customize the bot behavior when no intent is triggered

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    CU22081450-0 Profile Picture
    CU22081450-0 Most Valuable Professional on at

    I loved it!

    PVA in the MBAS event ❤️

    #MSBizAppsSummit

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