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ReportGood day,
I'm fairly new to power virtual agents and can't seem to find info on the following two topics:
1. Is there a way to change the appearance of a link in the chat? (eg. a better display than just the link in text)?
2. Creating keywords so that when a user types a keyword they are directed straight to the relevant info, doesn't matter where they are in the conversation.
I'm mostly working in the authoring canvas.
Kind regards
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