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How to mention or tag users in Model-Driven Power App?

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Posted on 11 Jul 2022 04:43:11 by Community Power Pla...

Hello Community,

In the Model-Driven Power App in Dataverse (without any Dynamics 365 apps), is there a way we can "mention" or "tag" other system users? Since the Post on Timeline feature requires a Dynamics 365 app, is there another way to allow system users to communicate with each other using mention or tag in the Model-Driven Power App?

Any insights would be appreciated.

Thank you!

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DivyaV_AECOM 6 on 30 Apr 2025 at 21:37:08

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How to mention or tag users in Model-Driven Power App?

Hello Community,

Is the @mention issue for non-Dynamics Apps environment resolved? I am facing the same issue. Our app is established and in Production environment. We created a MS ticket to get the work around, but their suggestion is to create a new environment with enabling the Dynamics apps, which will not be a suitable option at this moment.

Hence, I ended up here searching for the related post. So, I am seeing various perspectives and work arounds, but nothing seems working for me. Just curious to know if someone figured it out. Any suggestions would be greatly appreciated.

Thanks in advance.
Spinner 81 on 19 Aug 2024 at 12:01:55

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How to mention or tag users in Model-Driven Power App?

Has anyone been able to find a way to enable this feature on a pre-existing environment that was created with "Enable Dynamics 365 apps" set to No? If not, this feature appears close to useless for apps already in production environments.

It's absurd that this requirement isn't mentioned in the @mentions documentation - only in passing in the Timeline documentation. https://learn.microsoft.com/en-us/power-apps/maker/model-driven-apps/set-up-timeline-control#configure-mentions-in-notes-and-posts-on-timeline
ippolitk 10 on 21 Jun 2024 at 17:18:01

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Re: How to mention or tag users in Model-Driven Power App?

Hey @bluejay365 , it looks like we found a solution for our issue. We were missing the "Share" privilege on our custom table that is related to the activity table. After adding the Share privilege (set to Org) to the custom table for the user's security role, the @ mentions people picker started to appear for the user. Hope this helps!
bluejay365 21 on 13 Jun 2024 at 15:32:30

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Re: How to mention or tag users in Model-Driven Power App?

Hi @ippolitk, Thank you for your message. The ticket with Microsoft is ongoing. It hasn't been resolved yet. If any progress is made, I will definitely post what I learn. The @ mentions would be quite useful for us.
ippolitk 10 on 13 Jun 2024 at 15:15:27

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Re: How to mention or tag users in Model-Driven Power App?

Hi @bluejay365,
Thanks for documenting the issue and your experience. We are facing with the exact same problem, I was wondering if you able to resolve this issue after opening a ticket with Microsoft?
bluejay365 21 on 26 Apr 2024 at 13:39:49

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Re: How to mention or tag users in Model-Driven Power App?

Hi @fareehashaikh,
Your time is appreciated. Your clear notes, will no doubt, be of help to many others.
I opened a ticket with Microsoft, but do not yet have a solution, but am glad you were able to get it to work on your end. Thank you again.
fshaikh 33 on 26 Apr 2024 at 08:55:24

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Re: How to mention or tag users in Model-Driven Power App?

Hi,
I am sorry if it is still not working. This seems weird. I did the following steps:
1) Enabled Monthly Channel by going to Environment -> Settings ->Product-> Behavior-> App Release Channel -> Monthly Channel -> Save.
2) Enable @mention feature by going to Environment -> Settings -> Product->Features -> Enable @mention feature -> Save.
3) Enable In App Notifications in App's Settings.
4) Disable modern rich text editor for notes.
5) Publish all the changes.

Above steps worked for me. Hopefully, your user's do have App Notification privileges in their security role.
If after all this it doesn't work, please go to Microsoft with your issue. I also created a ticket with Microsoft and they referred me this modern rich text editor problem, that it does not support @mention.
Thanks.
bluejay365 21 on 25 Apr 2024 at 17:32:56

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Re: How to mention or tag users in Model-Driven Power App?

Hi @fareehashaikh,
Thank you so much for looking into it. I had not seen the documentation you shared. Unfortunately, I made the change and like @TaraAssadipour, the "@mention" did not work. Any chance you were able to get it to work? Thank you again.
TaraAssadipour 79 on 25 Apr 2024 at 17:25:31

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Re: How to mention or tag users in Model-Driven Power App?

Hi @fareehashaikh , I did what you suggested but mention still does not work!
fshaikh 33 on 25 Apr 2024 at 15:37:12

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Re: How to mention or tag users in Model-Driven Power App?

Hi @bluejay365 ,
I have finally cracked the code of this issue. @mention used to work in classic rich text editor. But it does not work in modern rich text editor. As per this documentation: https://learn.microsoft.com/en-us/power-apps/maker/model-driven-apps/rich-text-editor-control

The solution is, that you can disable modern rich text editor only for notes. Like shown in the screenshot. Once it is done, @mention will start to work.