Polymorphic lookup in gallery

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Posted on by Anders_S

Hi!

Posted this in the general category, but no luck. Feel free to remove if you dont think the question belongs here 🙂

Feels like i've tried it all, and now i need your help

Building a canvas-app to display the 5 cases that are closest to the 'failure time' in regards of the SLA, and i want to display these in a gallery.

The issue is that i need the account-name related to the case to show, but i cant get that to work.

Most solutions i've tried is related to using the table 'SLA KPI Inscance' to extract this data, via the polymorphic field 'Regarding'.

Started out with the simple 'ThisItem.Regarding.***' gives a lot of options (case title, etc) but not the name of the account, and the latest i tried without success was:

LookUp(Cases,Case = GUID(ThisItem.'Regarding ID'),
AsType(Customer, Accounts).'Account Name')

Doesnt throw and error but the account name is not displayed.

I assume that the issue is that the Account is a look-up filed in the Case.

Any ideas on how to proceed?

Kind regards,

Anders

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Power Apps Pro Dev & ISV

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gcmfaizan 1,022 on at

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Hi @Anders5 ,

It sounds like you're trying to display a list of cases in a gallery in a Power Apps canvas app, and you want to show the account name associated with each case. Since the account is a lookup field in the case, you need to use the Lookup function to retrieve the related account information. Here's how you can approach this:
Make sure your gallery is bound to a collection or data source that contains the list of cases.
Within your gallery, you can use the Lookup function to retrieve the related account information.

Label.Text: Lookup(Accounts, AccountID = ThisItem.Customer.'Account ID', 'Account Name')

If this is the answer for your question, please mark the post as Solved.
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Anders_S 27 on at

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Hi!
Thank you for helping out with this matter.
I've added Accounts as source, but the AccountID is not recognized. I do get a lot of suggestions of columns from the Account-table, so the source is there, but the AccountID is not one of them.

Could this be related to the fact that the Customer could be either a account or a contact?

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