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Bot insists on question topics

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Posted on by 9

Hi!

When the bot is asked certain questions, it responds with several options. But if another question is asked, he answers and then goes back to insisting on the options of the previus question. 

Is there any way to make him "abandon" the previous question?

 

  • adrihentges Profile Picture
    adrihentges 9 on at
    Re: Bot insists on question topics

    Thanks!

  • Verified answer
    Expiscornovus Profile Picture
    Expiscornovus 31,081 on at
    Re: Bot insists on question topics

    Hi @adrihentges,

     

    As far as I am aware it will keep waiting for that response (clicking a option button) and it is not possible to abandon that multiple choice options question.

     

    Maybe as a workaround you could include an option 'none of the above' and use that as an escalation path in your setup?

  • adrihentges Profile Picture
    adrihentges 9 on at
    Re: Bot insists on question topics

    Hi @Expiscornovus 

    No, the question don´t point to the same topic. And this happens with more topics, not just the ones in the image.

    adrihentges_0-1628172404261.png

    If asked, for example, about Onedrive, the bot answer with some options but if I don´t want any of these options and ask another question (in the image is "answer message") it answer the question of how answer the message and brings back the onedrive options. 

     

  • adrihentges Profile Picture
    adrihentges 9 on at
    Re: Bot insists on question topics

    No, the questions don´t point to the same topic. And this happen with more topics, not just the ones in the image. 

    adrihentges_0-1628163577021.png

    It´s like in the image, if asked, for example, about Onedrive, the bot anwser with some options, and if I don´t want any of these options and ask for another topic (in the image is Hello) it brings the answer to Hello and returns for the options about onedrive.

     

    (I´m using Power Virtual Agensts in Teams)

  • Expiscornovus Profile Picture
    Expiscornovus 31,081 on at
    Re: Bot insists on question topics

    Hi @adrihentges,

     

    Just to double check. Do those two questions (trigger phrases) both point to the same topic?

     

    Can you share a bit more information about your setup in the authoring canvas of those topic(s), maybe a couple of screenshots?

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