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We would like to do Seamless Handoff to a live agent as per this article video. https://learn.microsoft.com/en-us/microsoft-copilot-studio/advanced-hand-off
We use ZenDesk Chat as our Customer Engagement hub.
ZenDesk is now an option to connect to a customer engagement hub, but the instructions link is broken. It simply goes here: https://learn.microsoft.com/en-us/microsoft-copilot-studio/
Where can I find instructions to connect to ZenDesk as a customer engagement hub?
I am looking for similar integration with ZenDesk live agent. Please share any available documentation. thanks!!
Hi @V- - that is different functionality.
The article that you surfaced is about embedding a Copilot bot into the ZenDesk agent site using an iframe.
What i want to do is escalate / handoff a conversation to a human that is using ZenDesk Chat. In the same way that the Dynamics customer engagement hub works as per this article https://learn.microsoft.com/en-us/microsoft-copilot-studio/advanced-hand-off
Hi, @DavidAmes
As searched , you can refer to this document if it can help?
Best Regards,
Yueyun Zhang
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