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Power Platform Community / Forums / Copilot Studio / Features with generati...
Copilot Studio
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Features with generative AI are not available in your environment. Contact your admin.

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Posted on by 4

Dear all seniors,

 

When i am building my first copilot, I uploaded a document at Generative AI tabs for content moderation.

 

However when i am testing out the chatbot i received below error message and was unable to find any setting to enable it in my environment. I have searched through the documentation and unable to solve. 

 

Please help. Tq

 

khacwee90_0-1701487271380.png

 

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  • Verified answer
    HenryJammes Profile Picture
    Microsoft Employee on at

    Hi @khacwee90 

     

    You are seeing this message because Generative AI features in your environment region require to first approve making cross-region calls to Azure OpenAI capacity that’s outside of your environment region. You need to opt-in for this, as the environment level.

     

    This is documented here: https://learn.microsoft.com/en-us/microsoft-copilot-studio/manage-data-movement-outside-us

     

    Henry

  • AmitaPM Profile Picture
    2 on at

    Dear all,

     

    I have enabled the cross-country calls outside of the US in my environment, to use GenAI capabilities in copilot as mentioned in https://learn.microsoft.com/en-us/microsoft-copilot-studio/manage-data-movement-outside-us

     

    I also have the latest updates installed.

     

    I still get the error that Generative AI features are not available in my environment.

    Can anyone please help ?

     

    Thanks & Regards,

    Amita P M

     

  • ArindamGupta Profile Picture
    on at

    same issue for me as well.. any resolution ?

  • DavidAmes Profile Picture
    12 on at

    Same issue here, both with environments in USA and Australia.

     

    The option to Move Data Across Regions outlined here: is not available https://learn.microsoft.com/en-us/power-platform/admin/geographical-availability-copilot

     

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