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Copilot no longer takes my Confluence knowledge data source

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Posted on by NoInfra4You

Hi folks.

Just came back from holidays, my bot was working perfectly fine during my trials before that, and when prompting for something from my Confluence data source, it worked wonder and displayed whatever I wanted with accuracy.

However, it doesn't work anymore. I've got this particular error when disabling the AI generated content :

"AuthoringCanvas:AuthoringCanvasResources.TestChat.failureScenarioOptions.noSearchResultsText"

When using the AI generated content, it just hallucinates and generates some random bullshit. It doesn't go anymore to my data source.

The connector works well :

r/copilotstudio - 365 connector — 365 connector

r/copilotstudio - Knowledge connector Copilot — Knowledge connector Copilot

I wonder what could've changed from the last 2 weeks.

I already changed the OAUTH2 creds for the connector, and checked permissions with Index browser, to no avail.

r/copilotstudio - Copilot no longer takes my Confluence knowledge data source.

Thank you all.

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KW-08071732-0 12 on at

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I am getting the same error message when 'Creating generative answers' only I am only connecting to SharePoint docs and the timing is the same. Everything was working fine before the holiday, I came back to work on Monday and I am getting this error throughout my Agents, and am on Day 3 of trying to solve.

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NoInfra4You 36 on at

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@KW-08071732-0 I've been searching for a week this matter, to no avail. Tried multiple steps to solve this, recreating the connector, changing many parameters, creating a new agent, and still no success. That's really a shame.

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DA-04070757-0 30 on at

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The same issue here with all our Agents....

It's odd, also our PNP Modern search can not get any results anymore from the GraphConnectors...

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NoInfra4You 36 on at

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@DA-04070757-0 Does the indexing part works with your connector, directly on the M365 admin center?

I'm going to try with PNP and let you know also.

Update : just tried for PNP, works fine in my case, search makes my Confluence article pop up.

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DA-04070757-0 30 on at

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Hi, @NoInfra4You

the indexing part in the M365 Admin Center works. I can see indexed items... and also can search for PageIds in the Index Browser.

Thats crazy... PnP doesn't work for me anymore... Can you send me a screenshot of your configurations in PnP

Edit: Works now also for me with PnP... Will double check tomorrow...

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NoInfra4You 36 on at

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@DA-04070757-0 Seems like it just doesn't work with Copilot here. Connector is up and running. It's really a shame that a main feature doesn't even work, guess I'm going to use REST API meanwhile with a workaround. Microsoft doesn't even flinch.

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NoInfra4You 36 on at

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@DA-04070757-0 @KW-08071732-0 Hey folks.

Tried again this morning, but this time I checked (again) "Use general knowledge" in the generative answer setting, and it does work. If you uncheck it, it doesn't work anymore. The problem seems to happen to more and more people.

Try turning on that feature and let me know.

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DA-04070757-0 30 on at

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Hi, @NoInfra4You

turning on "General usage" and yes it generates answers.. but this answers not correct and have nothing to do with the content in confluence...

Do you experience the same?

After I turned off the General knowledge, I do also receive the error again.

It's really annoying...

Thank you

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NoInfra4You 36 on at

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@DA-04070757-0 Yes and no. It works for Confluence, however it does non-sense for another source of knowledge (Microsoft Support website) : throwing the same error, picking data from my Confluence even though I told him to stick to the Microsoft Support website...

Something is clearly broken here. Before finding that, I was going to use REST API to make a basic search in Confluence, maybe you could try that even though it's not going to be exactly the same, but that is still a workaround.

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DA-04070757-0 30 on at

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@NoInfra4You do you use Confluence Cloud or Confluence on Prem?

How did you solved it with RESTAPI?

Thank you

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