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Received Actionable Message (Adaptive Card) Is Blank

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Posted on by russellhq1

I'd like to send an actionable message from my Power App without using Power Automate to keep down the complexity of my solution. I'm using the Office365Outlook connector with SendEmailV2 (also tried SendEmail with {IsHtml: true}. For the body of the email, I'm using the HTML document from the link below in step 3, but this just results in receiving an email with the "Visit the Outlook Dev Portal to learn more about Actionable Messages. " tag line at the bottom with no actionable message. Trying the same thing in Power Automate works flawlessly.

Get started with actionable messages - Outlook Developer | Microsoft Learn

I've also installed the Actionable Message Debugger in Outlook, but when opening it starts with "Loading.." then shows "failed", so not much help.

Any ideas to get this working without using Power Automate?

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Power Apps Pro Dev & ISV

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stampcoin 5,058 Super User 2025 Season 2 on at

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@russellhq1 Hi,

I think this is not supported. you either use Teams or power automate or outlook. ( any of them has its own limitation)

If you check the article details ( as you already noticed), you have to wrap the adaptive card script tag.

for security reason, it will be ignored or blocked.

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ronaldwalcott 3,847 Super User 2025 Season 2 on at

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The Power Automate solution is actually not that complex. Were you trying to find a solution that doesn't require premium features?

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russellhq1 50 on at

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Thanks both. I've got a premium license, so that's not something I'm trying to avoid. What I mean by complexity is, keeping things simple by having it all done in the app. I get that having a flow is a easy solution, but it's just one more thing to maintain and can go wrong. Surprised it camt be done, as thought power apps and power automate used the same outlook connector.

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russellhq1 50 on at

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OK, got this working!

I had set a new provider at Actionable Email Developer Dashboard but the sender email address was the wrong one. I have 2 email addresses at my company, the one that didn't work was in the format (at)companyname.com, the one that did work was (at)xyz.companyname.com. I noticed this when inspecting the headers of the emails I was receiving, and they were showing me they were getting sent from the second email address and sent to the first. I set another provider and used the other email address and that worked no problem. I did have to add the originator key into the actionable message json with the value from the provider I set up to make it work.

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stampcoin 5,058 Super User 2025 Season 2 on at

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@russellhq1 Great, I thought you added originator info before...

anyway, well done.👍

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