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Hi, for most of the bots we build we really need the ability to send pro-active/welcome messages. It looks like this is currently no possible. Can you please build this ASAP and give a rough indication of when it will be available? I think almost every bot will need to be able to do this.
Making Bots start a conversation has been submitted as a idea on the Idea forum:
https://powerusers.microsoft.com/t5/Power-Apps-Ideas/idb-p/PowerAppsIdeas/label-name/power%20virtual%20agents
Can you please add your vote to it and leave a comment on you use case here:
https://powerusers.microsoft.com/t5/Power-Apps-Ideas/Make-bot-start-the-conversation/idi-p/404752
Currently the auto-triggered welcome message is not enabled for web canvas (It is enabled in Teams and Facebook Channel). To be able to trigger the welcome message in web canvas, a hidden event activity need to be sent to the bot by the canvas. The activity type="event" and name="startConversation".
There are some sample code on how to implement in canvas:
https://github.com/microsoft/PowerVirtualAgentsSamples/blob/master/BuildYourOwnCanvasSamples/1.starter-full-bundle/public/index.html#L148
For more information on this be sure and check out:
https://docs.microsoft.com/en-us/power-virtual-agents/extend-custom-canvas-connect
Thanks! Can you please also share how to do this on Facebook Messenger?
In case of Facebook messenger, to proactively trigger messages, you send the desired topic trigger phase in the pay load of Get Started.
For example to trigger default Greeting topic:
curl -X POST -H "Content-Type: application/json" -d '{ "get_started": {"payload": "Hello"} }' "https://graph.facebook.com/v2.6/me/messenger_profile?access_token=<PAGE_ACCESS_TOKEN>"
You can find more details here.
We are working on a blog called "Make your bot start the conversation using custom Web Chat" which will come out soon. Stay tuned!
Is there any way to send Pro-active messages in Teams at 9:00 AM everyday
@DigantaCan you provide any solution or alternative here?
Hi @Diganta,
Is this feature implemented yet.. where the bot starts the conversation without the user having to even open the chat window on Teams?
Thanks in advance.
Thank you for reaching out. Sending pro-active messages in Teams is on our roadmap, but we don't have an ETA yet. CC: @micchow.
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