Hi, for most of the bots we build we really need the ability to send pro-active/welcome messages. It looks like this is currently no possible. Can you please build this ASAP and give a rough indication of when it will be available? I think almost every bot will need to be able to do this.
For those coming later and confused by this response, the op's request isn't possible in Teams. It is trivial to get the bot to respond to a user's "hi" with whatever you want whenever you want. Getting the bot to greet the user when they first go to the bot chat in Teams and before the user types anything (op's question) is not possible. Unclear if this kind of proactive messaging is still on the roadmap in 2024.
@Avalaxy , to add a bit more to Diganta's response. We already support sending auto greeting message in Microsoft Teams. For website, it could be done via custom canvas via documentation here:
https://docs.microsoft.com/en-us/power-virtual-agents/configure-bot-greeting
The ability to send proactive message that are not greeting in Microsoft Teams is on our roadmap as Diganta responded.
Hi @Diganta,
Is this feature implemented yet.. where the bot starts the conversation without the user having to even open the chat window on Teams?
Thanks in advance.
Is there any way to send Pro-active messages in Teams at 9:00 AM everyday
In case of Facebook messenger, to proactively trigger messages, you send the desired topic trigger phase in the pay load of Get Started.
For example to trigger default Greeting topic:
curl -X POST -H "Content-Type: application/json" -d '{ "get_started": {"payload": "Hello"} }' "https://graph.facebook.com/v2.6/me/messenger_profile?access_token=<PAGE_ACCESS_TOKEN>"
You can find more details here.
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