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Send Chat History

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Posted on by MG-25061323-0

Hello

How Can I send the entire chat history to user before end the conversation?

I tried to find a variable or action to do that but I cannot find anything.

Thanks for your help

Best Regards

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Umianta 285 on at

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Send Chat History

Please refer to the post below for details on retrieving chatbot history using the Directline API and displaying it with adaptive cards at the end of the conversation:

Chatbot History with Directline API

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Expiscornovus 31,081 on at

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Send Chat History

You can try and retrieve it from Dataverse, in your case that would be the ConversationTranscript table and the Content column.

See for an example the below Customer Service thread. In that case it is the Copilot Transcript Data table and the Transcript Data column in Dataverse, but the approach could be similar:

https://community.dynamics.com/forums/thread/details/?threadid=c505e667-29f3-ee11-904c-00224827ecaa

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