I have the following trigger phrases:
And I have the following entities:
I was hoping this phrase would either start the dialog because it contains the trigger, or - slightly more complex but it was worth testing - see if the agent is smart enough to realise that an entity is in the same sentence as the trigger phrase and extract it along with the trigger to move along the dialog to the point where the entity is required.
Instead I get a fail on either expectation 😛
Here is a more complete view of the dialog.
As mentioned I'd hope in this case either the trigger would work, or even better the trigger would work AND the entity would be detected in the initial phrase and move the dialog right along to the point where the entity is used. Otherwise you have to impose a more artificial conversation flow where it's more back and forth to establish entities. Often, people already know the entity they want information on, so they will concatenate the request. E.g. you don't naturally ask someone "Can I have the phone number of someone?" then they respond "Sure, whose phone number would you like?". You tend to just say "Can I have James' phone number?".
