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Hi everyone,
I’m currently working on building Copilot Studio Agents that integrate with ServiceNow. At the moment, I understand that Microsoft does not provide a default MCP connector for ServiceNow in Copilot Studio.
Before I proceed with custom connector implementations, I wanted to check with the community and Microsoft product team:
👉 Is there any official roadmap or ETA for when a default MCP connector for ServiceNow will be available for Copilot Studio Agents? 👉 If not planned yet, are there any official alternatives or recommended approaches that we should consider?
I’d really appreciate insights from anyone who might have visibility into Microsoft’s plans or any official references.
Thanks in advance! 🙌
Microsoft has not published an official roadmap item or ETA for a default (Microsoft-provided) ServiceNow MCP connector for Copilot Studio Agents; the only official dated guidance is for custom MCP servers (public preview Mar 2026, GA Apr 2026) that can connect to ServiceNow via connector actions.
Source: https://learn.microsoft.com/en-us/power-platform/release-plan/2025wave2/microsoft-copilot-studio/connect-agent-external-data-custom-mcp-servers
Let me know if that help you :)
Hi @André Arnaud de Calavon,
Thanks for the response. I understand the point about ServiceNow not being a first-party Microsoft product, however I’d like to add some clarification and context.
Microsoft already provides default MCP servers for multiple non–first-party products, for example:
Jira MCP Server
GitHub MCP Server
Box MCP Server
Celonis MCP Server
DocuSign MCP Server
Zapier (via MCP / actions)
So the availability of an MCP server does not seem to be limited strictly to Microsoft-owned products. This is why I wanted to understand whether ServiceNow MCP support is on the roadmap, especially given how widely ServiceNow is used in enterprise ITSM scenarios alongside Copilot Studio.
Regarding the suggested approach of using ServiceNow AI Gateway:
AI Gateway requires Now Assist / AI Control Tower, which in turn needs paid Pro Plus or higher licenses
This is not available in a free ServiceNow Developer instance
It also shifts the integration dependency entirely to ServiceNow’s AI stack, rather than allowing Copilot Studio Agents to natively orchestrate actions via MCP
For many developers and enterprises, Copilot Studio is intended to be the primary orchestration layer, with MCP servers acting as standardized, reusable tool interfaces. From that perspective, a native ServiceNow MCP server (even with limited scopes like incidents, requests, knowledge search) would significantly reduce friction and custom connector overhead.
That’s why my original question still stands:
👉 Is there any plan or roadmap for a first-party or Microsoft-supported MCP server for ServiceNow in Copilot Studio Agents? 👉 Or is the recommended long-term approach expected to remain custom connectors or ServiceNow-hosted AI Gateway only?
Would really appreciate clarification from the Microsoft product team or anyone with roadmap visibility.
Thanks for the explanation and additional context. Just to clarify, we're users like you trying to help based on available documentation and experience.
You raise excellent points about Microsoft already providing MCP servers for non-first-party products like Jira, GitHub, Box, Celonis, DocuSign, and Zapier, which shows ServiceNow could theoretically follow the same pattern. Your concerns about AI Gateway requiring Now Assist/Pro Plus licenses and shifting orchestration away from Copilot Studio are valid, especially when native MCP servers would reduce connector overhead.
Unfortunately, Microsoft hasn't published a public roadmap or ETA specifically for a ServiceNow MCP server. For an authoritative answer on whether this is planned, your best path is to open a Power Platform/Copilot Studio support request to route it directly to the product team. Additionally, submitting and upvoting a feature request in the Copilot Studio Ideas portal will give the product team visibility into enterprise demand for this integration.
Create Support ticket:
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